Niyati Patel
Clyde North,VIC
Summary
Proven security and administrative professional with a track record of enhancing customer loyalty and streamlining operations at Corporate Security. Excelled in problem-solving and administrative support, significantly improving security measures and customer service efficiency. Skilled in CCTV monitoring and Microsoft Excel, adept at managing high-risk situations and fostering a culture of safety. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Security Administrator with extensive background in IT maintenance and risk management. Specialized in [Software] system and applications. Dedicated to protecting valuable data and intellectual property via robust governance protocols.
Motivated skillful working efficiently under pressure and make sound decisions. Exceptional team leader with outstanding work ethic.
Overview
6
6
years of professional experience
1
1
Certification
Work History
NGV Security Vestibule (Admin Job)
Corporate Security
05.2018 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Managed difficult conversations with compassion and professionalism, helping deescalate tense situations while maintaining a focus on finding resolutions.
- Managed the selection, training, and supervision of a skilled corporate security team.
- Created a strong culture of safety within the organization through ongoing communication efforts highlighting the importance of corporate security responsibilities among all employees.
- Conducted background checks on potential employees to minimize potential risks within the workforce.
- Provided expert guidance during critical situations, contributing to successful resolution outcomes while minimizing impact on business operations.
- Monitored and maintained CCTV and access control systems to protect personnel and assets.
- Worked in fast-paced and high-risk environments while maintaining exceptional standards of excellence for security programs, strategies, and plans.
- Coordinated with IT personnel regarding security of digital assets and information systems.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
Education
Bachelor of Accountinig
MS University
India03.2000
Skills
- Customer Service
- Administrative Support
- Problem-solving abilities
- Data Entry
- Customer Relations
- Problem Resolution
- Call centre experience
- Complaint Handling
- Microsoft Excel
- Complaint resolution
- Microsoft Outlook
- Documentation
- Incident Management
- CCTV Monitoring
- Report Writing
Accomplishments
- Documented and resolved Issues which led to the Result.
- Supervised team of more than 1000 staff members.
- Achieved Result by completing Task with accuracy and efficiency.
- Held first-point-of-contact for all internal and external communications with executive-level officers.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Recognized by contractor and staff for expedient and effective service.
Certification
- Certified -Bachelors of Accounting. (3Years)
- Security in Level 4.
- Nursing. (3 Years)
- Children Check.
- VIC full driving Licence .
- Australian Police check.
- Australian Citizen.
Languages
English
Full Professional
Hindi
Native or Bilingual
Gujarati
Native or Bilingual
Timeline
NGV Security Vestibule (Admin Job)
Corporate Security
05.2018 - Current
Bachelor of Accountinig
MS University
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