Nizam Othman

• Dailing in espresso before start of shift and during the day to ensure espresso quality.
• Maintained a clean and organized workspace for optimal productivity and safety.
• Promoted a welcoming atmosphere by greeting and interaction with customers.
• Daily stock take of essentials items eg: coffee beans, milk, pastries, etc. To ensure sufficient fo the following day.

· Made to order cold espresso beverages in bottles.

· Coffee cart on demand, serving hot and cold espresso beverages.

· Tailoring espresso making to particular orders of customers.

· Managing inventories and coffee stocks.

• Monitor and control container operations from wharf to cargo yard – vice versa. During vessel port stay using Terminal Operations System (TOS)
• Ensure safety and efficiency of all wharf movements from berthing to unberthing of vessels
• Streamlined operations by implementing efficient workflow processes and procedures.

• Trained new team members on barista skills, cash handling procedures, and company policies for consistent performance across the team.
• Fostered a positive work atmosphere with clear communication, teamwork, and proactive problem-solving strategies.
• Built strong relationships with regular customers through attentive service, remembering preferences, and engaging in friendly conversation when appropriate.
• Trained, scheduled, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.