Njay Pokharel
System Engineer
Maddington,WA
Summary
ICT Professional with 12 years of corporate experience. Broad knowledge and experience in system administration, support and project management.
Overview
11
11
years of professional experience
7
7
years of post-secondary education
3
3
Languages
Work History
Wintel Engineer
NEC Australia / RAAF Pearce
Bullsbrook, WA
06.2017 - Current
- Data centre support and administration
- CP Transformation BAU system support and administrator
- Experience working on 20 + domain on a day to day basis and with various service towers i.e AD & DNS, COE, Cyber Security, Storage, Unix, Database, Exchange, CP Security etc
- Analyzed complex project server issues and worked on large enterprise and business-critical applications.
- Resolved issues and escalated problems with knowledgeable support and quality service.
- Diagnosed and executed resolution for network and server issues.
- Prepared a variety of different written communications, reports and documents to ensure smooth operations.
- VMware, SCCM, SCOM BAU support – L1 & L2
- 3PPPO National Coordination for CP
- Transformation project – Different project coordination role (Project engineer, Project coordinator and Project Manager)
- Successful Projects : SCCM server upgrade and decommission, EUC Decom ( 500 + server hardware around the country), NetApp installation and currently engaged on decommission project, NetBackup installation & decommission, Physical audit of CP managed kits around the country, LN Domino decommissioning ( TS project)
- NV2 clearance
Customer Engineer (CE)
Unisys Australia
Rockingham, Stirling, WA
06.2014 - 06.2017
- ICT support to Federal Government Clients (Defence - Navy, Army and Airforce), Defence Science & Technology organisation (DSTO) and Australian Border Force (ABF)
- Monitor assign and action regional ICT service requests within SLA
- Provided primary customer support to internal and external customers.
- Collaborated with vendors to locate replacement components and resolve advanced problems.
- Analyse user’s ICT issues and provide instant and long term solution on Hardware, Software and Network issues
- Recording, tracking and documenting problem solving process
- Assets management in large scale
- Certified Lenovo, Dell and Apple engineer
- Successful Projects: Thick to Thin PCs roll out, Monitor & KVM Switch Refresh, Switch upgrades Project, Key safe cabinet upgrade.
Business Solution Specialist (BSS)
SKYCITY Entertainment Group Ltd
Darwin, NT
06.2012 - 06.2014
- IT (BSS - IT, Level 2 & 3 support on more than 10 Enterprise Software, Desktop (450 Plus) and Server hardware (30 Physical, 70 Virtual) within SLA
- VOIP – cisco unified communication manager administration
- ERP (PeopleSoft) Support – Supply chain management, Customer relation management (CRM) – Patron management system administration
- Data tool and Clarity support
- Access & SQL 2005 database administration
- Cisco switch configuration and patching to core & distribution switch (basic configuration)
- System monitoring using Orian & SCOM
- Micros 9700 POS configuration, outlet design and programming
- Intranet and extranet website management using Umbraco CMS
- Develop & maintain SOP for service desk staffs and end users
- System audit in every six months
- OH&S monthly and annual audit
- Supervision and delegation of tasks to service desk staffs
- Successful Projects– WIN7 upgrade, Micros POS upgrade, Hotel Internet upgrade, Right Fax upgrade, Opera - Hotel management system upgrade.
Information Service Officer
SKYCITY Entertainment group Ltd
Darwin, NT
10.2010 - 05.2012
- Level 1 & 2 Desktop, IP phones, server H/W, Point Of Sales (Micros 9700, Cisco, Avaya, Juniper switch and routers support
- User account creation, modification and deletion in Active directory (AD)
- Software, Hardware and antivirus installation on corporate PCs, Laptops, iPads
- Prioritize and escalate problems to senior team and follow up with solutions
- System backup – daily, weekly & monthly
- Hotline support to all NT Keno venues (76 Venues around Northern Territory (NT))
- Identify, diagnose NT keno system and communication faults
- Produce financial reports for finance team, keno managers and NT Keno venues from server and backup tapes on a regular basic.
Education
Master of Business Administration (MBA) - IT project management
Edith Cowan University (ECU)
01.2007 - 01.2009
Bachelor of Information Technology (BIT) - Computer And Information Sciences
Nepal College of Information Technology (NCIT)
01.2003 - 01.2006
Year 12 -
Tribhuvan University (TU)
01.2001 - 01.2003
Skills
Active Directory
Storage - HP 3PAR, EMC, NetApp
VMware vSphere
Switching & Routing – Cisco & Juniper
Backup - HP Data protector
Symantec, McAfee, Trend, Point Sec antivirus products
SCCM & SCOM-2012
Database – Access & SQL
Systems audit
Change control (CR) & CAB meetings
Project management (PM)
Service Manager – HPSM, ITSM, Service Now, Trackit
Server Hardware
Accomplishments
- ITIL Foundation Certificate in IT service management – Certified
- System Centre Configuration Manager (SCCM - 2012) – 5 Days Boot Camp Training
- VMware v Sphere 5.5: Install Configure, Manage & Troubleshoot – 5 Days Boot Camp Training
- Citrix 6.0 – CBT Nuggets, Trainsignal Video, Seek learning
- Supervisors and managers training – SKYCITY Darwin
- Internal audit training -ISO 9001:2000 – SKYCITY Darwin
- Creating winning moment- customer service – SKYCITY Darwin
- Time management, delegation and prioritisation – SKYCITY Darwin
- Lenovo, Dell, Apple Certification
- Open cabler certification
- Optical fiber certification
Timeline
Wintel Engineer
NEC Australia / RAAF Pearce
06.2017 - Current
Customer Engineer (CE)
Unisys Australia
06.2014 - 06.2017
Business Solution Specialist (BSS)
SKYCITY Entertainment Group Ltd
06.2012 - 06.2014
Information Service Officer
SKYCITY Entertainment group Ltd
10.2010 - 05.2012
Master of Business Administration (MBA) - IT project management
Edith Cowan University (ECU)
01.2007 - 01.2009
Bachelor of Information Technology (BIT) - Computer And Information Sciences
Nepal College of Information Technology (NCIT)
01.2003 - 01.2006
Year 12 -
Tribhuvan University (TU)
01.2001 - 01.2003