Nidhi Malusare

• Resolved customer service issues related to pricing or discounts by handling over 60 calls a day.
• Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
• Developed strong rapport with customers and created positive impression of business.
• Conducted product demonstrations to highlight features and redirect objections to positive aspects.
• Conducted thorough investigations into disputed refund claims, gathering necessary information to make informed decisions on behalf of company.
• Maintained up-to-date knowledge of company policies, products/services offered, and industry trends to better serve customers seeking refunds.
• Adaptable and proficient in learning new concepts quickly and efficiently.

As a Finance Officer with expertise in daily receipting and broader financial management, I have successfully contributed to the financial operations of a council. I have effectively handled the following responsibilities:

• Daily Receipting: Accurately received and recorded incoming payments, including cash, checks, and electronic transfers. Verified payment details and ensured adherence to policies and procedures. Generated receipts for customers . Maintained secure and organized financial records.
• Financial Data Management: Proficiently inputted and updated financial data using accounting software and databases. Prepared and maintained accurate ledgers, journals, and spreadsheets. Monitored financial transactions for accuracy and compliance. Assisted in preparation of financial reports and statements.
• Accounts Receivable Management: Skillfully managed accounts receivable processes, payment tracking, and follow-up on overdue accounts. Collaborated with departments to resolve billing or payment issues. Conducted regular reviews of outstanding accounts and initiated collection actions.
• Collaboration and Communication: Collaborated with departments to ensure smooth financial operations. Responded to inquiries regarding financial matters. Provided support and guidance on financial processes and policies.

• Actioning change of address forms and other notices received by Valuation and Rates.
• Assist in maintaining Councils Name and Address Register, including development of and continual improvement of procedures for this register.
• Assist in maintaining Councils Rate, Valuation and Property Database.
• Providing appropriate information and advice to customers on telephone and/or in person regarding
  property and rate inquiries.
• Generating appropriate and accurate written responses to Rate and Valuation correspondence.
• Aid and advice in relation to financial journal adjustments as required and related correspondence.
• Process Land Information Certificates in prompt and efficient manner.

• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Answered product and service questions, suggesting other offerings to attract potential customers.
• Followed up with customers about resolved issues to maintain high standards of customer service.
• Offered friendly and efficient service to customers, handled challenging situations with ease.
• Assisted customers facing financial hardship and provided with programs available for customers or other alternatives to lower credit risk and continue service.