Nkechi Chikeluba-Alozie
Pioneer,QLD
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Store Manager
Lifeline Shop
Mount Isa, QLD
04.2022 - Current
- Managed inventory control, cash control and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Approved regular payroll submissions for employees.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
- Rotated merchandise and displays to feature new products and promotions.
- Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Protected store from loss or theft by setting and enforcing clear security policies.
- Minimized on-site cash with frequent deposits and high accuracy in predicting operations.
Retail Assistant
Lifeline Shop
Mount , QLD
06.2021 - 04.2022
- Balanced and organized cash register by handling cash, counting change and storing coupons.
- Greeted customers, helped locate merchandise and suggested suitable options.
- Used POS system to process sales, returns, online orders and gift card activations.
- Approached browsing customers to initiate conversations to determine buying preferences.
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Helped customers complete purchases, locate items and join reward programs.
- Actively engaged customers to provide general assistance and information on store merchandise.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Folded and arranged merchandise in attractive displays to drive sales.
- Answered questions about store policies and addressed customer concerns.
- Informed customers of current store promotions to encourage additional sales purchases.
- Helped customers manage large purchases by collecting items from shelves and storage locations.
- Approached each problem with fresh mind and analytical strategies to quickly resolve concerns.
- Supported loss prevention goals by monitoring shopper behavior.
- Logged reports, expenses, receipts and sales documents into digital database.
Manager
Self-employeed
Abuja, Nigeria
08.2019 - 01.2021
- Oversaw end-to-end business processes to maintain proficiency and profitability.
- Served as primary point-of-contact with suppliers and contractors to achieve inventory expectations.
- Monitored staff performance, providing final-say assessment over inquiries.
- Spearheaded business-related aims to meet tactical planning initiatives.
- Consulted with customers to assess needs and propose optimal solutions.
- Reconciled daily sales, returns and financial reports in QuickBooks.
- Remained up-to-date on current trends and attended industry trade shows and markets to view and order inventory.
- Input income and expense details into database to track business finances and address variances.
- Conducted target market research to scope out industry competition and identify advantageous trends.
Customer Service Representative
Nigerian Breweries Plc
Kaduna, Nigeria
02.2017 - 07.2019
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
- Provided primary customer support to internal and external customers.
- Recommended products to customers, thoroughly explaining details.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Consult with customers to evaluate their needs and determine the best options to suit them.
- Identifying gaps in customers' records and contacting them to obtain information to fill the gaps.
- Processing new client accounts, maintaining customers’ accounts, implementing changes to existing accounts, and filing documents and paper works.
- Understanding general administrative duties like filing, photocopying, and opening mails.
- Sales data input and management.
- Place special orders for out-of-stock customer requisitions.
- Support control unit in validating reward utilization.
- Filing of claims documents, distributors letters, and vehicle particulars.
- Assist with the tracking of invoices.
- Follow-up with receipts of security documents-SIV & Waybills
Jingle Anchor
Federal Radio Corporation Of Nigeria (FRCN)
Kaduna, Nigeria
01.2013 - 03.2014
- Set up and conduct interviews
- Provide support for anchoring programs and news reporting.
- Client brand development and promotion.
- Provided support in the creation of commercial jungles for clients
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Education
Associate of Applied Science - Mass Communication
Kaduna Polytechnic
Kaduna, NigeriaBachelor of Science - Journalism
International Institute of Journalism
Abuja, Nigeria08.2020
Associate of Applied Science - Mass Communication
Kaduna Polytechnic
Kaduna, Nigeria09.2018
Associate of Science - Mass Communication
Kaduna Polytechnic
Kaduna, Nigeria09.2014
Skills
- Apple macOS
- Cash Management
- Policy Enforcement
- Customer Service
- Microsoft Office
- Time Management
- Microsoft Outlook
- Inventory Management
- Verbal and Written Communication
- Leadership and collaboration
- Social media Skills
- Makeup Artist
- Integrity and Transparency
- Customer Data Confidentiality
- Data Entry and Maintenance
- Order and Refund Processing
Certification
- Corporate ethics, net -preneurship skills and career guide, Signare Concept. J U L Y 2 0 1 7 — J U L Y 2 0 1 7
- Employability skills development program, Kimberly Ryan . F E B R U A R Y 2 0 1 9 — A P R I L 2 0 1 9
Languages
English
Full Professional
Igbo
Professional Working
Timeline
Store Manager
Lifeline Shop
04.2022 - Current
Retail Assistant
Lifeline Shop
06.2021 - 04.2022
Manager
Self-employeed
08.2019 - 01.2021
Customer Service Representative
Nigerian Breweries Plc
02.2017 - 07.2019
Jingle Anchor
Federal Radio Corporation Of Nigeria (FRCN)
01.2013 - 03.2014
Associate of Applied Science - Mass Communication
Kaduna Polytechnic
Bachelor of Science - Journalism
International Institute of Journalism
Associate of Applied Science - Mass Communication
Kaduna Polytechnic
Associate of Science - Mass Communication
Kaduna Polytechnic
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