Summary
Overview
Work History
Education
Skills
Affiliations
References
Timeline
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Jesse Andrews

Jesse Andrews

Wagga Wagga,NSW

Summary

Accomplished Store Manager with a proven track record at JB HI-FI and Strathfield Car Radios, leading diverse teams to exceed sales goals and enhance operational efficiency with heavy emphasis on Team support. Expert in financial operations management and culture development, I excel in maximizing profitability and fostering team motivation. My leadership has been pivotal in achieving over $25 million in annual sales and KPI achievement through strategic planning and staff performance improvement.

Overview

20
20
years of professional experience

Work History

Store Manager

JB HI-FI
Wagga Wagga
01.2015 - 03.2024
  • Led a team of over 50 team members, varying in age, ethnicity, and differences.
  • The primary person charged with overseeing annual sales of $25 million (plus).
  • Achieving and delivering results based on KPIs—daily, weekly, monthly, and quarterly.
  • Effective rostering to ensure adequate staffing requirements are met, based on historical sales data comparisons.
  • The primary person charged with overseeing annual sales of $25 million (plus).
  • Achieving and delivering results based on KPIs—daily, weekly, monthly, and quarterly.
  • Analyzed business performance data and forecasted business results for upper management.
  • Managed vendor and repair center relationships by negotiating contracts and ensuring the timely delivery of goods and services.
  • Analyzed market trends and competitor activity to inform business strategy.
  • Ensured compliance across all team members with all applicable laws, regulations, and industry standards.

2IC Manager

JB HI-FI
Wagga Wagga
03.2011 - 01.2015
  • Interviewed prospective employees and provided input to HR on hiring decisions.
  • Delegated work to staff, setting and achieving priorities and goals.
  • Evaluated individual and team business performance and identified opportunities for improvement.
  • Identified and resolved operational issues.
  • Managed daily activities within the department according to deadlines.
  • Held regular one-on-one meetings/coaching sessions with employees to review performance and priorities and provide feedback.
  • Monitored performance of staff and provided feedback.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.

3IC Manager

JB HI-FI
Wagga Wagga
02.2010 - 03.2011
  • Produced thorough, accurate and timely reports of project activities.
  • Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
  • Planned and led team meetings to review business results and communicate new and ongoing priorities.
  • Organized team activities to build camaraderie and foster pleasant workplace culture.
  • Resolved customer complaints and issues promptly, maintaining a positive brand image.
  • Assigned work and monitored performance of project personnel.
  • Resolved conflicts between employees by providing guidance on company policies and procedures.

Store Manager

Strathfield Car Radios
Wagga Wagga
08.2006 - 02.2010
  • Managed and led a team of 12 team members
  • Prepared monthly reports on sales figures, expenses, profits.
  • Planned special promotions or discounts based on market trends.
  • Monitored employee performance and identified performance gaps for corrective action.
  • Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
  • Monitored progress by establishing plans, budgets and measuring results.
  • Oversaw storewide merchandising benchmarks to maintain operational excellence.

Warehouse Storeperson

Wagga Motors
Wagga Wagga
05.2005 - 08.2006
  • Successfully learned 'spare parts interpreting' through physical, cataloged manuals and digital means.
  • Ensured accuracy of orders prior to dispatch.
  • Prepared packages for shipping and determined most economical shipping methods.
  • Operated large vehicles, forklifts and pallet jacks to transport multiple freight loads.
  • Kept up to date on safety procedures and correct lifting techniques to prevent injuries.

Cool Room Warehouse and Forklift Operator

MDP - Murrumbidgee Dairy Products
Wagga Wagga
05.2004 - 04.2005
  • Verified accuracy of incoming orders against packing slips before loading onto truck and trailer for shipment.
  • Rotating shift work, from AM to PM shifts, varying hours of start and finish.
  • Assisted in the loading and unloading of goods from trucks, containers and railcars using forklift.
  • Collaborated with team members to streamline warehouse operations and increase productivity.
  • Received incoming shipments; verifying quantity, condition, labeling accuracy and conformance to purchase order specifications.

Education

Cert II in Business Management -

TAFE NSW
Wagga Wagga, NSW
11-2006

High School Diploma -

Kooringal High School
Wagga Wagga, NSW
12-2003

Cert I in Automotive Spray Painting -

TAFE NSW
Wagga Wagga, NSW
11-2003

Skills

  • Highly effective leadership style(s)
  • Culture development
  • Team motivation
  • Recruitment, hiring, mentoring, and upskilling
  • Staff performance improvement
  • Loss prevention strategies
  • Maximizing profitability and sales revenue
  • Team building and leadership
  • Spearheading and implementing policies and procedures
  • Financial operations management
  • Retail merchandise quality standards
  • Mathematical aptitude

Affiliations

  • Fishing, camping and outdoors
  • Golf
  • Cooking and dining out
  • Reading and creative writing

References

References available upon request.

Timeline

Store Manager

JB HI-FI
01.2015 - 03.2024

2IC Manager

JB HI-FI
03.2011 - 01.2015

3IC Manager

JB HI-FI
02.2010 - 03.2011

Store Manager

Strathfield Car Radios
08.2006 - 02.2010

Warehouse Storeperson

Wagga Motors
05.2005 - 08.2006

Cool Room Warehouse and Forklift Operator

MDP - Murrumbidgee Dairy Products
05.2004 - 04.2005

Cert II in Business Management -

TAFE NSW

High School Diploma -

Kooringal High School

Cert I in Automotive Spray Painting -

TAFE NSW

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Jesse Andrews