Nkonjera Manda

• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service. Answering inbound calls, responding to email to facilitate customer service whilst excelling in performance targets, and being a top performer within the company. Informed customers about billing procedures, processed payments and provided payment option setup assistance.

Performing a high level of customer service. With both face to face and over the phone interactions, carrying out duties such as welcoming guests, handling memberships, sales enquiries, complete all data entry requirements, attend to café orders and provide exceptional customer service at all times.

Created and maintained a constructive relationship between consumer and manufacture. The role supports and troubleshoots any problems the customer may experience with their product and includes liaising with third party suppliers, manufacturers and service agents via phone and email to help rectify any problems, faults or damages.

Training new staff, food/coffee preparation, following operational policies and procedures (incl. cash handling, safety, and security), product promotion, providing customer satisfaction (fast/efficient service), ensuring OH&S standards are being followed & ensuring a safe and clean working environment.

Greet and ascertain what each customer needs or wants. Open and close cash registers, performing tasks such as counting money, separating charge slips, coupons and vouchers, balancing cash drawers and making deposits.

Provided quality beverages and high quality food products consistently for all customers by adhering to all recipe and presentation standards. Providing customer satisfaction (fast and efficient), ensuring all OH&S standards were being followed. Followed operational policies and procedures (incl. cash handling, safety, and security) to ensure the safety of

all partners during each shift. Maintained a clean and organised workspace. In all my duties whilst being employed at McDonalds I performed all of these responsibilities efficiently and effectively to the best of my ability.