NKONJERA MANDA
Sydney,Australia
Summary
To work in a progressive organization which can expand my knowledge and provide me exciting opportunities to utilize my skills and qualifications to attain personal and organisational goals.
Overview
10
10
years of professional experience
Work History
Disability Support Worker
CAROL'S HEALTHCARE
SYDNEY, Australia
05.2024 - Current
- Provided emotional support to individuals with physical or mental disabilities.
- Monitored client progress and reported any changes in behavior or health conditions to supervisor.
- Assisted clients with activities of daily living such as eating, dressing, and grooming.
Customer Service Consultant
HOLLARD INSURANCE
North Sydney, Australia
08.2023 - Current
- The role involves delivering accurate and efficient information on home and motor insurance products, establishing new policies within delegated authority, and updating existing policies.
- It also focuses on retaining customers seeking to cancel, meeting key performance indicators (KPIs), and maintaining precise customer and policy records.
- Additionally, the role requires effective objection handling and resolving customer concerns to ensure satisfaction and retention.
Customer Service Officer
WEST HQ (SYDNEY GYMNASTICS & AQUATICS CENTRE)
Rooty Hill, Australia
02.2022 - 03.2025
- Performing a high level of customer service.
- With both face to face and over the phone interactions, carrying out duties such as welcoming guests, handling memberships, sales enquiries, complete all data entry requirements, attend to café orders and provide exceptional customer service at all times.
Front of House Attendant/Barista Trainer
WEST HQ (CORNER CAFE)
Rooty Hill, Australia
05.2018 - 03.2025
- Training new staff, food/coffee preparation, following operational policies and procedures (incl. cash handling, safety, and security), product promotion, providing customer satisfaction (fast/efficient service), ensuring OH&S standards are being followed & ensuring a safe and clean working environment.
Barista/Cashier
McDonald's
WATERLOO, Australia
07.2015 - 03.2025
- Provided quality beverages and high quality food products consistently for all customers by adhering to all recipe and presentation standards.
- Providing customer satisfaction (fast and efficient), ensuring all OH&S standards were being followed.
- Followed operational policies and procedures (incl. cash handling, safety, and security) to ensure the safety of all partners during each shift.
- Maintained a clean and organised workspace.
- In all my duties whilst being employed at McDonalds I performed all of these responsibilities efficiently and effectively to the best of my ability.
Youth Worker
St Saviours | WORK EXPERIENCE
SYDNEY, NSW
05.2024 - 02.2025
- Provided individual support and mentorship to youths facing personal, academic, or social challenges.
- Used calm, positive, and encouraging approach with youth.
- Documented child progress, reporting extreme changes in behavior.
Education
Diploma of Community Services -
TAFE NSW
NSW04-2025
FIRST AID AND CPR
First Aid Coach SYDNEY
Sydney, NSW04-2025
HIGHER SCHOOL CERTIFICATE -
St John Paul II Catholic College
Sydney, NSW11.2016
Skills
- Data entry skills
- Customer service
- Computer literacy
- Communication skills
- Leadership
- Time Management
- Teamwork
- Writing skills
- Behavior management
- Progress monitoring
- Therapeutic approach
Timeline
Disability Support Worker
CAROL'S HEALTHCARE
05.2024 - Current
Youth Worker
St Saviours | WORK EXPERIENCE
05.2024 - 02.2025
Customer Service Consultant
HOLLARD INSURANCE
08.2023 - Current
Customer Service Officer
WEST HQ (SYDNEY GYMNASTICS & AQUATICS CENTRE)
02.2022 - 03.2025
Front of House Attendant/Barista Trainer
WEST HQ (CORNER CAFE)
05.2018 - 03.2025
Barista/Cashier
McDonald's
07.2015 - 03.2025
Diploma of Community Services -
TAFE NSW
FIRST AID AND CPR
First Aid Coach SYDNEY
HIGHER SCHOOL CERTIFICATE -
St John Paul II Catholic College
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