Summary
Overview
Work History
Education
Skills
Personal Information
Hobbies and Interests
Timeline
Generic

Naina Mishra

Southport,QLD

Summary

A proactive and detail-oriented professional with a Bachelor's and master’s in business administration, leveraging expertise in strategic management and operations to excel as an Assistant Housekeeping Manager. Possessing a unique blend of leadership skills and business acumen, adept at optimizing housekeeping operations, implementing cost-effective strategies, and maintaining exceptional standards of cleanliness within the hospitality industry. Combines advanced business knowledge with a hands-on approach to streamline procedures and enhance guest satisfaction.

Overview

6
6
years of professional experience

Work History

Assistant Housekeeping Manager

Meriton Suites Surfers Paradise
09.2021 - Current
  • Overseeing the day-to-day operations of the housekeeping department, managing staff schedules, conducting inspections to ensure cleanliness standards are met.
  • Adhering to company policies through training and supervising housekeeping personnel, maintaining inventory of cleaning supplies.
  • Handling guest inquiries and requests related to housekeeping, and collaborating with other hotel departments to ensure a seamless guest experience
  • Assist the Housekeeping Manager in administrative duties such as budgeting, reporting, and implementing new procedures or initiatives to enhance efficiency and guest satisfaction within the housekeeping department.
  • Streamlined daily operations for increased efficiency with the implementation of effective scheduling strategies.
  • Ensured a clean and welcoming environment, conducting thorough inspections of all areas within the property.
  • Fostered a positive work culture by promoting teamwork and encouraging open communication among staff members.

Assistant Housekeeping Manager

Oaks Hotel Avani Broadbeach
02.2020 - 09.2021
  • Overseeing daily operations, including scheduling, coordinating staff duties, and ensuring cleanliness standards are met throughout the establishment
  • Assist in managing inventory, conducting inspections, and training staff while also handling administrative tasks, such as reports, budgets, and guest service inquiries, to maintain an efficient and organized housekeeping department.
  • Enhanced team productivity by providing ongoing training and support to housekeeping staff members.
  • Improved guest satisfaction by efficiently addressing and resolving housekeeping concerns and complaints.

Supervisor

Oaks Hotel Avani Broadbeach
04.2019 - 02.2020
  • Oversaw and coordinated the work of the housekeeping staff, assigning tasks and ensuring that cleaning standards are met
  • Inspected rooms and common areas to guarantee cleanliness, handle inventory management for cleaning supplies.
  • Communicate with other departments to fulfill guest requests and address any issues that may arise during shift.
  • Evaluated employee performance and coached and trained to improve areas of concern.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.

Housekeeper

Oaks Hotel Avani Broadbeach
05.2018 - 04.2019
  • Responsible for ensuring cleanliness and tidiness in guest rooms, including making beds, changing linens, replenishing amenities, and cleaning bathrooms
  • Perform general cleaning tasks in public areas of the hotel, such as hallways and lobbies, to maintain a welcoming environment for guests
  • Report any maintenance issues or guest requests to the appropriate personnel for prompt resolution.
  • Maintained a spotless environment for guests through diligent daily housekeeping tasks.
  • Collaborated with other housekeeping staff to complete tasks efficiently and effectively.

Education

Master of Business Administration -

Torrence University Brisbane
12.2020

Bachelor of Business Administration -

JD Birla Institute of Management
12.2016

Skills

  • Leadership: Demonstrated ability to lead and manage a team effectively, fostering a positive work environment, delegating tasks, and motivating staff to achieve departmental goals
  • Strategic Management: Applying business acumen to improve housekeeping operations by implementing cost-effective strategies, optimizing resources, and ensuring efficiency without compromising quality
  • Communication: Strong communication skills to liaise effectively with staff, other departments, and guests, ensuring clear and concise information exchange, resolving issues promptly, and delivering exceptional service
  • Problem-solving: Proficient in identifying and addressing challenges within housekeeping operations, employing analytical skills and creative problem-solving techniques to find effective solutions

Personal Information

Title: Assistant Housekeeping Manager

Hobbies and Interests

  • Home Organisation
  • Cooking

Timeline

Assistant Housekeeping Manager

Meriton Suites Surfers Paradise
09.2021 - Current

Assistant Housekeeping Manager

Oaks Hotel Avani Broadbeach
02.2020 - 09.2021

Supervisor

Oaks Hotel Avani Broadbeach
04.2019 - 02.2020

Housekeeper

Oaks Hotel Avani Broadbeach
05.2018 - 04.2019

Master of Business Administration -

Torrence University Brisbane

Bachelor of Business Administration -

JD Birla Institute of Management
Naina Mishra