Summary
Overview
Work History
Education
Skills
Timeline
Generic

Hanna Rooke

Summary

Skilled care provider assisting the elderly, convalescents, or persons with disabilities with daily living activities within the care facility. An empathetic care worker with a sensitive and compassionate approach to cultivating a trusting, stimulating, and varied lifestyle for residents. Experience in hospital and care facility settings provides guidance and encouragement to residents through physical and emotional support.

Overview

4
4
years of professional experience

Work History

Care Staff

CPSM Care
07.2023 - Current
  • Enhanced patient care by providing emotional support and addressing individual needs.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Assisted patients with daily activities, promoting independence and dignity in their care experience.

Receptionist

Aquatic Achievers Swim School
11.2022 - 07.2023
  • Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.

Food and Beverage Attendant

The Sporting Globe Bar & Grill
07.2022 - 03.2023
  • Maintained clean and organized dining areas for an enjoyable guest experience.
  • Delivered exceptional service even under high-pressure situations, maintaining the highest standards of professionalism.
  • Resolved customer complaints promptly and professionally, turning potentially negative experiences into positive ones.

Store Team Member

Coles Supermarket
08.2019 - 05.2022
  • Increased customer satisfaction by providing exceptional service and promptly addressing concerns.
  • Streamlined checkout process, accurately handling cash transactions and maintaining balanced registers.
  • Participated in ongoing training programs to stay current on company policies, procedures, and product knowledge.
  • Ensured store presentation met company standards by arranging displays attractively and keeping shelves wellstocked.

Education

Diploma - Nursing

Mater Education
07.2024

Year 12 -

Mount Alvernia College
11.2022

Certificate III - Health Services Assistance

Mater Education
09.2021

Skills

  • Critical thinking
  • Effective communication
  • Conflict resolution
  • Adaptability and flexibility
  • Personal care assistance
  • Empathy and compassion
  • Team collaboration
  • ADL Assistance

Timeline

Care Staff

CPSM Care
07.2023 - Current

Receptionist

Aquatic Achievers Swim School
11.2022 - 07.2023

Food and Beverage Attendant

The Sporting Globe Bar & Grill
07.2022 - 03.2023

Store Team Member

Coles Supermarket
08.2019 - 05.2022

Diploma - Nursing

Mater Education

Year 12 -

Mount Alvernia College

Certificate III - Health Services Assistance

Mater Education

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Hanna Rooke