Anthony Fontana
Parramatta,NSW
Summary
I am an experienced manager and skilled leader with 12 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities.
I'm a people person and have a passion for data and numbers. I'm results-driven and enjoy improving processes through automation and increasing productivity.
I bring a solid understanding of non-profit membership organisations and the mortgage broking industry as i have spent my working career in both.
Overview
11
11
years of professional experience
Work History
Operations Manager
Fair Wealth Australia
10.2012 - Current
- When I commenced at Fair Wealth Australia I began in an administration role, taking on additional responsibilities where i could in sales and marketing.
- This role has given me a broad knowledge on several different aspects of working as a professional manager within a small team of under 10 employees.
- The organisation manages a database of approximately 6000 people.
- This role was my introduction into the not-for-profit landscape and has allowed me to work from the bottom to gain a holistic understanding different aspects of business to grow my skillset in leadership.
- I have improved operational efficiency by streamlining processes and implementing cost-saving measures when needed.
- Reduced turnaround time for project completion through effective resource allocation and team management.
- When employees started working from home I implemented the use of Asana so teams could work on projects collaborative and ensure effefficient processes were still maintained.
- I have analysed data trends to identify potential bottlenecks in operations workflow, implementing strategies to resolve the problems
- I have handled staff training initiatives aimed at upskilling to meet demands.
- Supervised staff and kept employees compliant with company policies and procedures.
- Developed systems and procedures to improve operational quality and team efficiency.
- Reported on key performance metrics of employees.
- Ongoing analysis of membership, including focus groups, surveys and interviews.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Trained and guided team members to maintain high productivity and performance metrics.
- Interacted with customers to build connections and nurture relationships.
Mortgage Broker
Financial $olutions
03.2016 - Current
- My experience in mortgage broking has assisted me in learning the fundamentals of managing a business's daily operations, sales, clients, compliance and growth on a day to day basis
- I became a mortgage broker as a value add strategy to add an additional professional service to the membership base that I worked for.
- Although, this has been more of a part time role over the years. I have gained experience with different types of loans over the years. First home buyers, seasoned investors, asset finance, SMSF and a small amount of commercial loans.
- I stay up-to-date on current market trends and regulatory changes, ensuring accurate advice and guidance for clients navigating the mortgage landscape and manage the pipeline throughout.
Education
Bacherlor's of Business And Commerce - Management
University of Western Sydney
Parramatta, NSW2018
Certificate IV - Finance And Mortgage Broking
AAMC Training Group
2014
Diploma - Finance And Mortgage Broking
Australian College of Professionals
2018
Anti-Money Laundering & Counter Terrorism Finance -
Australian College of Professionals
01.2015
RG146 Licensing Compliance Tier 1 - General Insurance
Financial Education Professionals
2020
Skills
- Effective Problem Solving
- Training staff
- Customer Service and Support
- Client Service
- Skilled in different CRM's/programs (HubSpot, Asana, Microsoft, Act, Salestrekker, Zappier, Xero)
- Collaborative Teamwork
- Proactive work ethic
- Goal-oriented mindset
- Business Development
- Data Analysis and Research
- Process Improvement including automation
- Strategic thinking
Accomplishments
- Helped diverse revenue streams and product offerings to ensure Fair Wealth Australia remained relevant as the transport sector evolved.
- Work in a small business of my own as a mortgage broker that has enhanced my skillset as an overall business professional.
- Managed teams on small projects daily and events that sell 6,000+ tickets.
- Work with colleagues to automate processes to make their role easier, increase productivity and efficiency.
- 1/3 groups nominated by Ryde council to present our research report at university
- Peer Support Leader (a peer-led program which aims to strengthen the wellbeing of young students).
- Reader/Writer (a support program to assist other students with reading and writing difficulties).
- Hospitality work experience award in year 12 (Top 5 workers out of 70 students)
- Purchased first property at 23
- Visited 25 countries by 25 years old
- Captained soccer and oz-tag teams
references
- Richard Nugent, Business Development Manager, National Mortgagers Brokers, 0411 644 188
- Jason Whyte, Chairman, Fair Wealth Australia, 0407 431 865
- Scott Bayliss, Sydney CNI Manager, SITA Environmental, 0402 228 536
Timeline
Mortgage Broker
Financial $olutions
03.2016 - Current
Operations Manager
Fair Wealth Australia
10.2012 - Current
Bacherlor's of Business And Commerce - Management
University of Western Sydney
Certificate IV - Finance And Mortgage Broking
AAMC Training Group
Diploma - Finance And Mortgage Broking
Australian College of Professionals
Anti-Money Laundering & Counter Terrorism Finance -
Australian College of Professionals
RG146 Licensing Compliance Tier 1 - General Insurance
Financial Education Professionals
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