Noa Rokotuivuna
408/ 5 Olive York Way Brunswick West,VIC
Summary
Experienced Business Development Manager & Guest Services with a proven track record at Holiday Inn & Novotel excelling in client relationship building and strategic marketing initiatives. Adept in negotiations and customer service, I drive repeat business through tailored solutions and effective communication with all guests and colleagues. Bilingual and skilled in Opera PMS, Delphi & Salesforce as well as IHG Concerto. I enhance stakeholder engagement and foster long-lasting partnerships through building meaningful connections.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Business Development Manager
Holiday Inn
08.2022 - 12.2024
- Increased client base by identifying new business opportunities and cultivating strong relationships with key stakeholders and existing clients.
- Facilitated regular communication with clients to ensure their needs were met, fostering long-lasting relationships built on trust and mutual respect.
- Developed customized ot tailor-made solutions for each clients based on a deep understanding of their unique touch points, delivering exceptional value and driving repeat business.
- Generated new business with marketing initiatives and strategic plans.
- Implementing marketing initiatives on hotel level using through digital channels
- Conduct market research to gain intel for prospecting purposes.
Social Media Coordinator
Fiji Television Limited
01.2022 - 08.2022
- Created social media content using the appropriate language and tone.
- Distribute social media content on all digital channels like YouTube, Facebook, Instagram & TikTok.
- Enhance social media engagement with target audience.
- Collate and distribute social media report on analytics.
Marketing & Creative Officer
Fijian Elections Office
01.2021 - 12.2021
- Design & develop marketing collaterals for specific target audiences.
- Assist with administration duties for the Marketing Department.
- Distribute collaterals on all channels thhrough both mass media and in digital platforms.
Stakeholder Engagement Officer
Fiji Revenue and Customs Service
02.2015 - 12.2020
- Assist Marketing and Public Relation's team with events planning and events execution.
- Provide all travel and logistical arrangements for Executive Leadership Team.
- General administration duties.
Duty Manager/ Guest Services
Novotel
09.2009 - 01.2014
- Managed staff during a shift.
- Overlook hotel operations from Front Office, Food & Beverage and Housekeeping whiffle on duty.
- Handle all Guests complaints and offer practical solutions and Guest Recoveries strategies.
- Overall administrative duties from check in, handling telephone and email enquiries and processing hotel reservations and payment.
- Specifically look after guest needs for All Accor members and priority guests.
Education
Associate of Arts - Business Administration And Management
Fiji National University
Suva Fiji 09-2020
Skills
- Team Leadership & Collaboration
- Communications
- Negotiations
- Customer Service
- People Management
- Opera (PMS)
- Delphi/ SalesForce (CRM)
- IHG Concerto
- Bilingual
Certification
- Trade Diploma in Front Line Management
- Leadership Certificate
Languages
English
Native or Bilingual
Fiji
Native or Bilingual
Timeline
Business Development Manager
Holiday Inn
08.2022 - 12.2024
Social Media Coordinator
Fiji Television Limited
01.2022 - 08.2022
Marketing & Creative Officer
Fijian Elections Office
01.2021 - 12.2021
Stakeholder Engagement Officer
Fiji Revenue and Customs Service
02.2015 - 12.2020
Duty Manager/ Guest Services
Novotel
09.2009 - 01.2014
Associate of Arts - Business Administration And Management
Fiji National University
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