Customer Service Representative
OfficeWorks Punchbowl
09.2023 - 01.2024
- Maintained up-to-date knowledge of product and service changes.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Handled customer inquiries and suggestions courteously and professionally.
