Noah Azoulay
North Ryde
Summary
Driven to keep team members engaged, focused and dedicated to customer happiness. Well-versed in collecting and reviewing customer data, producing reports and maintaining records. Highly analytical and organized with good communication and multitasking abilities.
Overview
7
7
years of professional experience
Work History
Guest Relations Manager
The Forest Resort
01.2023 - 01.2024
- Solicited and reviewed guest feedback and promptly resolved complaints.
- Participated in financial activities such as setting room rates, establishing budgets and allocating funds to departments.
- Managed day-to-day operations of lodging facility, scheduling staff and overseeing budgets.
- Designed targeted marketing campaigns that showcased the hotel''s amenities and services, increasing bookings from new clients.
- Maintained detailed records of guest preferences, enabling tailored service offerings upon future visits.
- Played a pivotal role in crisis management situations, ensuring the safety and comfort of guests while minimizing negative impacts on the hotel''s reputation.
- Oversaw regulated greeting and internal processing of guests upon arrival.
Restaurant Waiter
Marios Table
01.2019 - 01.2023
- Developed strong rapport with regular customers, encouraging repeat visits and loyalty to the establishment.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Utilized time management skills to prioritize tasks effectively during busy shifts, ensuring prompt attention to all guests'' needs.
- Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Maintained professional demeanor under pressure while managing challenging situations involving dissatisfied customers.
Management Trainee
One & Only Resorts : Royal Mirage
01.2017 - 01.2018
- Evaluated employee performance regularly, providing constructive feedback for continuous improvement and professional development.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Leveraged strong negotiation skills to secure advantageous contracts with suppliers, resulting in cost savings for the organization.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Analyzed customer feedback to identify areas for improvement.
Education
Cert IV - Commercial Leasing - Property Management -
Real-estate Training Solutions
Full Stack Software Engineer - Computer Science
The Learning People
Online01.2024
Bachelor of Business - Hotel & Resort Management
Torrens & Chicago University
01.2019
Skills
- Guest satisfaction measurement
- Teamwork and Leadership
- Superior organizational skills
- Brand representation
- Customer Service
- Facilities Management
Languages
English - Native
Timeline
Guest Relations Manager
The Forest Resort
01.2023 - 01.2024
Restaurant Waiter
Marios Table
01.2019 - 01.2023
Management Trainee
One & Only Resorts : Royal Mirage
01.2017 - 01.2018
Cert IV - Commercial Leasing - Property Management -
Real-estate Training Solutions
Full Stack Software Engineer - Computer Science
The Learning People
Bachelor of Business - Hotel & Resort Management
Torrens & Chicago University
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