Noah Bramble
Adelaide,SA
Summary
Accomplished and adaptable administration professional seeking to transition from fast-paced customer service to office administration. Motivated leader with strong organisational and prioritisation abilities, and a passion for administration. Aiming to leverage skills and knowledge to contribute to the success of a dynamic organisation. Offering strong organizational abilities and passion for learning and growth in office environments. Brings solid understanding of administrative procedures and adeptness in managing office software. Ready to use and develop organisational and communication skills in [Desired Position] role.
Overview
1
1
Certification
Work History
Customer Service Consultant
Workskil Australia
2022 - Current
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Streamlined executive communication by managing emails, phone calls, and scheduling appointments.
- Managed approximately 50 incoming calls and emails per day from customers.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Assisted in implementing new policies and procedures, leading to improved service quality across the department.
- Expedited invoice processing by accurately reviewing vendor submissions, reconciling accounts payable discrepancies, and conducting timely payments.
- Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
- Aided in employee onboarding through training new hires on office procedures, software applications, and company policies.
- Managed customer escalations, ensuring the appropriate level of attention was provided for a resolution.
- Assisted in event planning efforts for company gatherings, conferences, or workshops to enhance employee engagement and networking opportunities.
Retail Sales Assistant
Officeworks
2021 - 2022
- Greeted customers and helped with product questions, selections, and purchases.
- Handled incoming phone calls professionally, addressing customer inquiries or directing them appropriately within the store.
- Helped customers complete purchases, locate items, and join reward programs.
- Consistently met or exceeded performance targets set by store management, demonstrating a commitment to excellence in all aspects of the role.
- Oversaw inventory management at the front end, ensuring adequate stock levels while minimizing overstock situations.
- Enhanced inventory accuracy by conducting thorough stock audits and addressing discrepancies promptly.
- Implemented preventive maintenance programs for printing equipment, minimizing downtime due to technical issues.
Front of House/Barista/Food Preparation
Muffin Break
2020 - 2021
- Showcased excellent multitasking abilities by managing cash register transactions while simultaneously tending to beverage preparation duties.
- Provided exceptional customer service by responding promptly to inquiries and addressing concerns professionally.
- Influenced higher average ticket values by upselling complementary menu items, boosting overall sales.
- Trained new hires on proper techniques and procedures, fostering an environment of continuous improvement within the team.
- Established rapport with customers through engaging conversations while maintaining professionalism during busy periods.
- Kept workstation and equipment clean, organized, sanitized, and sufficiently stocked.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Produced consistently high-quality baked goods for customers.
Education
Certificate IV - Employment Services
Betterlink
Adelaide, SA01.2024
Certificate IV - Career Development
Betterlink
Adelaide, SA01.2024
Skills
- Interpersonal communication
- Attention to detail
- Adaptability
- Technical proficiency
- Complaint handling
- Inventory tracking
- Inbound call management
- Computer proficiency
- Data entry
- Office administration
- Database entry
- Mail handling
Certification
- Mental Health First Aid Certificate, 01/01/23
- Negotiation & Crisis Intervention – Manage Conflict Through Negotiation, 01/01/23
References
- Melika Histed, Store Manager, Officeworks, 0411112380
- Jess Kelly, Customer Service Team Leader, Workskil Australia, 0435244390
Timeline
Customer Service Consultant
Workskil Australia
2022 - Current
Retail Sales Assistant
Officeworks
2021 - 2022
Front of House/Barista/Food Preparation
Muffin Break
2020 - 2021
Certificate IV - Employment Services
Betterlink
- Mental Health First Aid Certificate, 01/01/23
- Negotiation & Crisis Intervention – Manage Conflict Through Negotiation, 01/01/23
Certificate IV - Career Development
Betterlink
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