Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Kayleigh Souter

Taree

Summary

Dedicated Support Worker at Sentinel Community Services, skilled in enhancing client independence through personalized care and emotional support. Proven ability to build trusting relationships and maintain confidentiality while effectively managing health and safety. Recognized for promoting social engagement and achieving client goals through active listening and tailored interventions.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Support Worker

Sentinel Community Services
07.2024 - Current
  • Supported clients in daily activities to enhance self-esteem.
  • Helped clients manage and reach individual goals, supporting independent progression and social skills.
  • Enhanced the quality of care for clients by providing personalized support and assistance with daily living activities.
  • Transported clients to appointments, shopping venues and entertainment events according to determined schedule.
  • Established trusting relationships with clients and their families through empathetic communication and active listening.
  • Developed strong rapport with clients by consistently demonstrating respect, understanding, and genuine concern for their wellbeing.
  • Kept clients engaged in social networks and communities for personal health and growth.
  • Safeguarded client well-being by monitoring health conditions, administering medications, and reporting any changes to appropriate medical professionals.
  • Maintained detailed records of client progress, interventions, and outcomes to ensure continuity of care across service providers.
  • Adapted quickly to changing work environments while maintaining high levels of productivity and professionalism under pressure.
  • Promoted independence among clients through skill-building exercises and goal-setting initiatives.

Administrative Assistant

Glass 24/7
01.2023 - 07.2024
  • Welcomed visitors and facilitated seamless front-desk operations.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
  • Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
  • Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
  • Managed expense reports for executive staff members, ensuring accurate documentation of spending for budgeting purposes.
  • Maintained inventory of office supplies and placed orders.
  • Managed scheduling for executive team, balancing complex calendars to ensure optimal use of time.

Education

Diploma Of Community Service - Community Services

TAFE NSW
NSW

Skills

  • Daily living support
  • Housekeeping tasks
  • Health and safety awareness
  • Emotional support
  • Confidentiality and privacy
  • Active listening
  • Relationship building
  • Behavioral support
  • Meal planning and preparation

Certification

National police check

P2 license

CPR and first aid

Timeline

Support Worker

Sentinel Community Services
07.2024 - Current

Administrative Assistant

Glass 24/7
01.2023 - 07.2024

Diploma Of Community Service - Community Services

TAFE NSW

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Kayleigh Souter