Noah Carey
Yanchep,WA
Summary
Energetic and personable, well-suited for roles requiring strong customer interaction and relationship building. Understanding of sales principles and customer service techniques, combined with effective communication and organizational skills. Focused on driving positive customer experiences and achieving sales targets. Offering strong interpersonal skills and natural ability to connect with customers, eager to learn and develop in sales environment. Brings understanding of sales techniques and customer engagement strategies.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Sales Associate
Foot Locker
10.2024 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanour and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
Shift Supervisor/Assistant Store Manager
Zambrero
10.2023 - 10.2024
- Responsible for the daily operations of the store
- Responded to and resolved customer questions and concerns.
- This included daily cleaning, serving customers, addressing any issue that occurred and supervising team members
- Required to drive +30 minutes to other stores and work shifts there whilst they struggled for staff
- Begun training to become a store manager
- This included creating weekly rosters, ordering stock 5 times a week, raising any supply chain issues, conducting weekly audits and completing a monthly stock take
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
Event Operations Team Member/Supervisor
Event Services Australia (ESA)
03.2021 - 10.2023
- Provided high-end customer service at a variety of events and venues, including RAC Arena, Optus Stadium, Claremont Showground, Perth Christmas Pageant, Lightscape, Wildlands Festival, Joondalup Festival and many more
- Promoted into a supervisor role at many major events such as the Perth Royal Show, the Sydney Royal Easter Show and The Muster
- This made me responsible for the supervision of casual staff, primary escalation point for customer enquiries and complaints and responsible to hit key organizational goals (queue times, scan rates and overall ease entering the sites)
- Worked with the ESA office to provide ad hoc administration support which included data entry, rostering, assisted in developing an online help centre for employees and provided general project support
- Resolved customer issues promptly, maintaining a high level of satisfaction and loyalty.
- Developed strong relationships with vendors and suppliers, negotiating favourable terms for goods and services procurement.
Theme Park Team Member (Operations)
Adventure World
09.2020 - 04.2021
- Responsible for the safe operation of the aquatic and non-mechanical amusement devices at Western Australia's largest hybrid theme park whilst maintaining the highest standard of guest experience
- Assisted the Park Operations Management team to ensure the Park was always operational ready, which included park clean-up, function set up, pool cleaning and COVID-measure implementation
- During COVID-19, my role expanded to becoming a Hygiene Team Leader, this meant I ensured the park was compliant with its responsibilities under its COVID-19 Management Plan
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Provided exceptional guest experiences through attentive service and quick response to any issues or concerns.
- Promoted a positive atmosphere throughout the park by engaging with guests, answering questions, and delivering exceptional customer service.
VR Ride Operator (Perth Royal Show 2019)
West Coast Carnivals
09.2019 - 09.2019
- Responsible for the safety and enjoyment of guests using a Virtual Reality experience in a pop-up stall at the Perth Royal Show
- Assisted the retail sales team with the sales of VR merchandise at an external satellite site
- This allowed me to learn how to use point of sales systems and EFTPOS machines to allow for an easy and seamless sale process
- Responsible for completing stock take audits at the beginning and end of each shift
Ticketing Operations Assistant (Easter Wonderland 2019)
West Coast Carnivals
04.2019 - 04.2019
- Responsible for scanning patron tickets to ensure validity to enter the event and provide high-end customer service to deescalate any customer complaints
- Assisted the event management team to reschedule a cancelled event due to inclement weather by providing customer service through a variety of channels, including phone, in-person, email and social media
Education
Bachelor of Commerce - Business Law and Accounting
Curtin University
Bentley, WA12.2025
High School Diploma -
Peter Moyes Anglican Community School
Mindarie, WA01.2022
Skills
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Customer service
- Listening skills
- Multi-tasking strength
- Problem-solving
- Excellent people skills
- Reliable and punctual
- Money handling
- Cash register operation
- Stocking and receiving
Volunteer Experience
- Event Logistics Officer, Perth Christmas Festival, 2020, Royal Agricultural Society of WA
- Ticketing and Gates, Spring Farm Fair, 2020, Royal Agricultural Society of WA
- Deputy Head Boy, Student Leadership Team, 2022, Peter Moyes Anglican Community School
References
- Matt Staunton, ESA - Event Services Australia, 0401 739 217, matt@theESAgroup.com.au
- Melinda Williamson, Peter Moyes Anglican Community School, 0403 897 269, mwilliamson@pmacs.wa.edu.au
- Simone Mason, Zambrero, 0431 496 839
Hobbies and Interests
- American Football - Competitively
- Workout/Gym
- Rugby League - Socially
Professional Highlights
- Part of the ESA national team as a Gate Manager at the Sydney Royal Easter Show.
- Worked backstage at RAC Arena with high-profile celebrities.
- Youngest Team Leader at various venues and events across Western Australia.
- Completed Year 12 with a satisfactory ATAR for university enrollment.
Certification
- Responsible Service of Alcohol (RSA), Strike Training and Consultation, March 2023
Timeline
Sales Associate
Foot Locker
10.2024 - Current
Shift Supervisor/Assistant Store Manager
Zambrero
10.2023 - 10.2024
Event Operations Team Member/Supervisor
Event Services Australia (ESA)
03.2021 - 10.2023
Theme Park Team Member (Operations)
Adventure World
09.2020 - 04.2021
VR Ride Operator (Perth Royal Show 2019)
West Coast Carnivals
09.2019 - 09.2019
Ticketing Operations Assistant (Easter Wonderland 2019)
West Coast Carnivals
04.2019 - 04.2019
Bachelor of Commerce - Business Law and Accounting
Curtin University
High School Diploma -
Peter Moyes Anglican Community School
- Responsible Service of Alcohol (RSA), Strike Training and Consultation, March 2023
Similar Profiles
Kenneth SeguraKenneth Segura
Store Management at Foot locker FLAGSHIP TIMES SQUAREStore Management at Foot locker FLAGSHIP TIMES SQUARE
George BurnettGeorge Burnett
Assistant Manager at Foot LockerAssistant Manager at Foot Locker
Brianna BlackmonBrianna Blackmon
Store Manager at Foot LockerStore Manager at Foot Locker