Noah Kang

• Provided accurate, effective and high quality customer service, consistent with the vision, mission, values, practices and procedures.
• Used a thorough knowledge of information resources ( digital drives system, application forms, legal documents) and service NSW operating practices (NSW frontline Help- policy and procedure- Digital drives) to perform complex transactions, resolve and record customer complaints.
• Ensured that customer complaints arising from complex agency transactions are accurately recorded, resolved and unresolved issues are escalated through appropriate channels (Card operations, grace retrieval, government rebates and refunds unit, licence integrity and review unit, drives help desk, medical unit and etc).
• Complied with privacy requirements and legislative obligations to ensure confidentiality, privacy and integrity of information is not compromised.
• Effectively resolved complex agency-specific enquiries through utilisation of various complex agency digital data storage system ( unify, aims E-toll and onegov).
• Ensure that complex enquiries and transactions are referred to appropriate agencies to resolve these transactions.

- operated as the first point of contact in the digital space ( front of house) and helped to create a positive, friendly and professional experience in all customer interactions.

-monitored digital performances and learnt to adopt the drives system usage.

-Advised, motivated and educated customers on the adoption of simple digital services and transactions (self-service area).

-Delivered fast and efficient transactions to improve customer experience using online technology (service nsw online website).

-Ensured all customer information remained confidential and not compromised.

-out of scope transactions were referred to appropriate channels.

(services australia, department of home affairs, ATO and etc).

-welcomed , questioned and helped customers to find products that suited their needs.

-explained and described the benefits of the products to make purchasing decisions.

- Met several sales target and KPI

-Used the point of sale system to perform transactions using card, cash, stock managements and processed discounts and promotions.

-organised stocks, replenished and kept the store neat and tidy.