Noah Mitchell
Bannockburn,VIC
Summary
Accomplished Crew Trainer at McDonald's, excelling in employee training and customer service. Demonstrated leadership by mentoring junior staff, enhancing team performance and food safety. Leveraged clear communication and active listening to foster continuous development, setting a high standard for efficient service and team cohesion. Successful Crew Trainer highly effective at building rapport with new team members and helping each get acclimated to the environment, customer needs and restaurant operations.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Crew Trainer
McDonald's
09.2020 - 05.2024
- Trained 2 employees per fortnight in customer service, food safety, and performance requirements over the span of 2 years
- Managed up to 5 crew members per work shift to provide feedback and guidance in improving performance.
- Set positive example for team members by providing high-quality, efficient service.
- Mentored junior employees to improve performance, food safety, and customer service.
Volunteer Parent Helper
Geelong Baptist College
05.2024 - 05.2024
- Worked closely with fellow staff members in developing and implementing educational and recreational activities.
- Used positive reinforcement techniques to promote patience and other good behaviours in children.
- Provided support and guidance to children in conflict resolution.
- Promoted a safe and nurturing environment for children by closely monitoring playtime activities and interactions.
Education
High School Diploma -
Belmont High School
Belmont, VIC11.2023
Skills
Continuous Development
Customer Service
Employee Training
Team Leadership
Active Listening
Coaching and Mentoring
Certification
Certificate II in Retail Services (2022)
Certificate II (2020) and Certificate III (2021) in Outdoor Recreation
Timeline
Volunteer Parent Helper
Geelong Baptist College
05.2024 - 05.2024
Crew Trainer
McDonald's
09.2020 - 05.2024
High School Diploma -
Belmont High School
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