Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Noah Morgan

Baldivis,WA

Summary

Dynamic leader with proven expertise in team leadership and complex problem-solving, honed at Jamaica Blue and McDonald's. Excelled in enhancing customer satisfaction and operational efficiency, significantly contributing to increased profits. Skilled in verbal communication and computer applications, consistently exceeding performance expectations without compromising quality.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Manager

Jamaica Blue
08.2020 - Current
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained a professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Onboarded new employees with training and new hire documentation.
  • Controlled costs to keep the business operating within budget and increase profits.

Retail Assistant

Bags To Go
02.2025 - Current
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
  • Assisted customers with prompt and polite support in-person and via telephone.

Crew Member And Customer Service Rep

McDonalds
01.2018 - 01.2021
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from the management team.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Exceeded performance expectations consistently, receiving recognition from supervisors for dedication to job responsibilities.

Education

Diploma - Information Technology

Coder Academy
01-2025

High School Diploma -

Baldivis Secondary College
11-2021

Skills

  • Team Leadership
  • Time Management
  • Verbal and written communication
  • Complex problem-solving
  • Computer Skills
  • Customer service
  • Patience and empathy
  • Adaptability and resilience

Certification

  • Cert 2 In Hospitality 2020 - 2021
  • Cert 3 In Hospitality 2022 - 2023
  • Diploma In Software Engineering 2024 - Current

Timeline

Retail Assistant

Bags To Go
02.2025 - Current

Manager

Jamaica Blue
08.2020 - Current

Crew Member And Customer Service Rep

McDonalds
01.2018 - 01.2021

Diploma - Information Technology

Coder Academy

High School Diploma -

Baldivis Secondary College

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Noah Morgan