Noah Piadasa
Parramatta
Summary
Airline customer service professional with experience supporting Singapore Airlines operations through customer investigations and cross-department coordination. Skilled in analysing service issues, maintaining accurate CRM records, and working closely with operational teams to support service standards. Known for a calm, professional approach and strong attention to detail. Seeking to transition into a passenger-facing role within airport ground operations.
Overview
2
2
years of professional experience
Work History
Customer Relations Officer
Singapore Airlines
Sydney, NSW
01.2023 - 01.2025
- Manage high-volume customer feedback and correspondence with policy-aligned responses across all service touchpoints.
- Resolve complex complaints by coordinating with airport stations, Traffic teams, and service partners.
- Maintain accurate CRM records including comprehensive case notes, routing documentation and procedural compliance.
- Utilize ARD, OCCS and operational systems for accurate case investigation and resolution.
- Prepare R&I/LOA submissions and action service recovery in line with company standards.
- Support stations during operational disruptions with timely, clear communication.
- Achieved 98.8% case closure rate, consistently contributing above KPI benchmarks.
- Liaise daily with Traffic, Engineering, Catering, Cabin Crew, Inflight Services and handling agents.
- Gained operational understanding of check-in, boarding, baggage handling and cabin service procedures.
Electronics Technician
Randstad/Pegatron
Macquarie Park, New South Wales
01.2021 - 01.2023
- Repaired and tested electronic devices to strict Apple quality standards and specifications.
- Maintained accurate service records and technical documentation for all repairs completed.
- Supported peak operational periods to maintain output targets and customer commitments.
- Achieved 99% completion rate on repair and quality quotas consistently.
- Assisted in training new staff on repair procedures and quality control processes.
- Demonstrated attention to detail, procedural compliance and reliability under pressure.
Administration Assistant
Rock Worship Centre
Rydalmere, New South Wales
01.2020 - 01.2021
- Coordinated schedules, rosters and event logistics for community programs and services.
- Provided front-of-house customer assistance and supported accessibility needs for diverse visitors.
- Delivered public announcements and assisted with audio-visual operations during events.
- Maintained databases, filing systems and financial documentation with accuracy.
- Demonstrated strong interpersonal skills and customer service in face-to-face environment.
IT Refurbishment Technician
TES-AMM
Villawood, New South Wales
01.2017 - 01.2019
- Tested computers and hardware components and performed secure data erasure protocols.
- Recorded test results accurately in internal tracking systems with full compliance.
- Prepared refurbished equipment for resale with safe packing and quality assurance checks.
- Followed strict procedural guidelines and safety standards in warehouse environment.
- Demonstrated reliability, systematic work approach and quality focus.
Education
Bachelor of Management - Digital Media Enterprise
UTS
Sydney, NSW01.2023
NSW Higher School Certificate -
Cherrybrook Technology High School
Cherrybrook, NSW10.2019
Skills
Airline operations support
Passenger assistance
Microsoft 365
Amadeus, OCCS, CRM systems
Calm under pressure
Cross-cultural communication
Booking, seating & baggage investigations
Documentation & compliance
ADDITIONAL INFORMATION
Able to obtain ASIC, RSA and pre-employment medical. Strong cultural awareness and professional etiquette.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Customer Relations Officer
Singapore Airlines
01.2023 - 01.2025
Electronics Technician
Randstad/Pegatron
01.2021 - 01.2023
Administration Assistant
Rock Worship Centre
01.2020 - 01.2021
IT Refurbishment Technician
TES-AMM
01.2017 - 01.2019
Bachelor of Management - Digital Media Enterprise
UTS
NSW Higher School Certificate -
Cherrybrook Technology High School