Ropa Mukungwa
Liverpool,NSW
Summary
Dynamic professional with experience in retail and food service. Skilled in effective communication and problem resolution, contributing to team collaboration and positive customer experiences. Ready to support business growth through exceptional service.
Overview
3
3
years of professional experience
Work History
Sales Associate
Peter Alexander
Macarthur Square, Campbelltown , NSW
09.2024 - 04.2025
- Assisted customers with product selection and provided exceptional service.
- Welcomed customers with a friendly demeanor at the store entrance. and provided exceptional customer service.
- Addressed customer inquiries and resolved issues promptly and professionally.
- Helped customers find specific products, answered questions, and offered product advice.
- Participated in promotional events to attract and engage customers.
- Collaborated with team members to restock inventory on the sales floor.
- Contributed to a positive store atmosphere through teamwork and enthusiasm.
- Answered incoming telephone calls to provide store, products and services information.
Back of House Team Member
Betty's Burgers
Macarthur Square, Campbelltown , NSW
03.2024 - 09.2024
- Prepared food items according to recipes and quality standards, ensuring consistent taste and presentation.
- Prepared, cooked and presented food safely and quickly to meet restaurant's standards.
- Operated kitchen equipment safely and efficiently during food preparation.
- Collaborated with team members to streamline meal service, enhancing overall efficiency during peak hours.
- Restocked kitchen supplies regularly to maintain inventory levels.
- Followed safety protocols to ensure a safe working environment for all staff.
- Communicated effectively with front-of-house staff to coordinate orders seamlessly.
- Maintained communication between front-of-house and back-of-house teams, facilitating seamless order coordination.
Games Attendant
The Ville Resort Casino
Townsville, QLD
01.2022 - 03.2024
- Monitored gaming areas, ensuring safety and enjoyment for all players.
- Assisted players with understanding game rules and operating equipment for better gameplay.
- Enforced facility policies to promote fair gameplay and safety.
- Conducted regular inspections of gaming machines for proper functioning.
- Collaborated with team members to improve guest satisfaction and foster a welcoming environment.
- Provided exceptional customer service to enhance overall guest experience.
Education
Bachelor of Podiatric Medicine - Health Care Administration
Western Sydney University
Campbelltown, NSW03-2026
High School Diploma -
Aspley State High School
Aspley, QLD11-2018
Skills
- Customer service
- Team collaboration
- Effective communication
- Inventory management
- Time management
- Problem resolution
Languages
English
Native/ Bilingual
Shona
Native/ Bilingual
Timeline
Sales Associate
Peter Alexander
09.2024 - 04.2025
Back of House Team Member
Betty's Burgers
03.2024 - 09.2024
Games Attendant
The Ville Resort Casino
01.2022 - 03.2024
Bachelor of Podiatric Medicine - Health Care Administration
Western Sydney University
High School Diploma -
Aspley State High School