Summary
Overview
Work History
Education
Skills
Certification
Professional Employment
References
Hobbies
Timeline
Generic

NOELANI CHALMERS

Woodgate,QLD

Summary

Collaborative leader with dedication to partnering with stakeholders to promote an engaged work culture. Documented strengths in building and maintaining a high performing property with a diverse range of stakeholders in dynamic, fast-paced settings.

Overview

26
26
years of professional experience
1
1
Certification

Work History

Manager

Woodgate Beach Houses
09.2018 - 11.2023
  • Overall management of all operations of an award winnng Resort
  • Performing administration tasks including bookings, check-ins, guest billing, answering phones and responding to enquiries
  • Organising and supervising cleaning staff and rosters
  • Managing and maintaining inventory and order supplies
  • Maintain and continuously improve website and social media accounts
  • Advertising and filling of rental vacancies, enforcing leases and body corporate policies and procedures
  • Inspecting units and completing/arranging necessary repairs and maintenance
  • Displaying and marketing units for sale to potential buyers
  • Producing and preparing reports, annual budgets, including summarising data and trends to establish organisation goals
  • Key Achievements: Successfully increased overall revenue of the property within two years of over 20%
  • Increased traveller review confidence
  • Maintained the internal workings of the resort of 50 houses including overseeing building and sales of new houses
  • Leveraged data and analytics to make informed decisions and drive business improvements.
  • Onboarded new employees with training and new hire documentation.
  • Developed and implemented business strategies to achieve business goals and stay competitive.
  • Drove operational efficiency through data-driven decision-making processes, leveraging analytics tools for informed strategy development.
  • Implemented innovative marketing campaigns that boosted brand awareness and generated significant sales leads.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Controlled costs to keep business operating within budget and increase profits.
  • Improved safety procedures to create safe working conditions for workers.
  • Improved marketing to attract new customers and promote business.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Learned and adapted quickly to new technology and software applications.
  • Self-motivated, with a strong sense of personal responsibility.

Volunteer Secretary

Visit Woodgate Beach Tourism Association
01.2017 - 01.2019
  • Provided secretarial and admin support to project teams and department to ensure a smooth running of operations
  • Successfully instigated the founding of the 'Visit Woodgate Beach' tourism association
  • Liaised with Bundaberg tourism associations to establish a Memorandom of understanding for the Woodgate beach branch with the Bundaberg Regional Council and Queensland Government.
  • Collaborated with cross-functional teams on special projects to achieve successful outcomes within deadlines.

Owner | Operator

Woodgate Beach Kayak & Paddle Board Hire
01.2016 - 01.2018
  • Established and created new business plans
  • Made financial arrangements, including budgeting and purchasing of new equipment
  • Managed bookings, marketing, and social media presence
  • Provided guided tours by kayak and paddle board
  • Oversaw daily operations.
  • Demonstrated safe practice by following regulations and safety procedures, resulting in zero accidents.

Volunteer Coordinator

Woodgate Beach Community Events Marketing
01.2016 - 01.2018
  • Attended and participated in regular meetings
  • Constructed marketing budgets for community events
  • Provided market research and campaign results
  • Liaised and communicated with necessary council bodies
  • Coordinated and managed television and social media advertisements.
  • Coordinated large-scale events involving multiple teams of volunteers, resulting in successful fundraisers and community outreach initiatives.

Owner Operator

L&N Concreting
01.1998 - 01.2016
  • Co-founder of highly sought-accomplished concreting and construction business
  • Successfully managed staff hiring, training, rostering and payroll
  • Maintained and monitored control inventory and ordered stock
  • Oversaw and managed financial assets and finances
  • Co-directed projects from conception to completion whilst maintaining client relations and monitoring building and safety regulations compliances
  • Produced quotes, constructed contracts and obtained permits and license.

Education

High School Diploma -

Heatley High School
Townsville, QLD
1991

Skills

  • Microsoft Office (Word, Excel, PowerPoint and Outlook)
  • MYOB AND QuickBooks
  • RMS Property Management
  • Additional Software Applications
  • Business Planning
  • Managing Operations and Efficiency
  • Performance Management
  • Marketing
  • Data Management

Certification

  • Licensed Resident Letting Agent (RLA)
  • Current Drivers’ Licence
  • Boat /Jet ski Licence

Professional Employment

  • WOODGATE BEACH HOUSES, Manager, 09/2018, Current, Woodgate Beach Houses is a resort style development providing well-appointed self-contained 2 Bedroom homes within a resort setting offering 50 houses on site with a further 22 to be built at the end of the development. Opposite Woodgate Beach it is a family favourite offering budget to luxury short stay and long term accommodation., Overall management of all operations of the resort, Performing administration tasks including bookings, check-ins, guest billing, answering phones and responding to enquiries, Organising and supervising cleaning staff and rosters, Managing and maintaining inventory and order supplies, Maintain and continuously improve website and social media accounts, Advertising and filling of rental vacancies, enforcing leases and body corporate policies and procedures, Inspecting units and completing/arranging the necessary repairs and maintenance, Displaying and marketing units for sale to potential buyers, Producing and preparing reports, annual budgets, including summarising data and trends to establish organisation goals, Successfully increased overall revenue of the within two years of over 20%, Increased traveller review confidence, Maintained a resort of 50 houses including overseeing building and sales of new houses, Business Management, Supervision and Leadership, Financial Management, Property Maintenance, Administration and Accounts, Inventory and Stock Control, Client Relations, Sales and Marketing, Record Management, Training and Development, Complex Problem Solving, Effective Communication, Strategic Planning, Time Management, Analytical Ability
  • WOODGATE BEACH KAYAK & PADDLE BOARD HIRE, Owner | Operator, 2016, 2018, Established and created new business plans. Made financial arrangements, including budgeting and purchasing of new equipment. Managed bookings, marketing, and social media presence. Provided guided tours by kayak and paddle board. Oversaw daily operations.
  • WOODGATE BEACH COMMUNITY EVENTS MARKETING, Volunteer Coordinator, 2016, 2018, Attended and participated in regular meetings. Constructed marketing budgets for community events. Provided market research and campaign results. Liaised and communicated with necessary council bodies. Coordinated and managed television and social media advertisements.
  • VISIT WOODGATE BEACH TOURISM ASSOCIATION, Volunteer Secretary, 2017, 2019, Provided secretarial and admin support to project teams and department to ensure a smooth running of operations. Successfully instigated the founding of the 'Visit Woodgate Beach' tourism association. Liaised with Bundaberg tourism associations to establish the Woodgate beach branch with the Bundaberg Regional Council and Queensland Government.
  • L&N CONCRETING, Owner Operator, 1998, 2016, Co-founder of highly sought-accomplished concreting and construction business. Successfully managed staff hiring, training, rostering and payroll. Maintained and monitored control inventory and ordered stock. Oversaw and managed financial assets and finances. Co-directed projects from conception to completion whilst maintaining client relations and monitoring building and safety regulations compliances. Produced quotes, constructed contracts and obtained permits and license.

References

Roger Lewin, Director: Blue Edge Corporation (TA Woodgate Beach Houses), 0414 460 570

Hobbies

I enjoy all things outdoors

Timeline

Manager

Woodgate Beach Houses
09.2018 - 11.2023

Volunteer Secretary

Visit Woodgate Beach Tourism Association
01.2017 - 01.2019

Owner | Operator

Woodgate Beach Kayak & Paddle Board Hire
01.2016 - 01.2018

Volunteer Coordinator

Woodgate Beach Community Events Marketing
01.2016 - 01.2018

Owner Operator

L&N Concreting
01.1998 - 01.2016

High School Diploma -

Heatley High School
NOELANI CHALMERS