Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Helaman Ieremia

Brisbane,QLD

Summary

Energetic and enthusiastic Ramp Supervisor with over 4 years’ experience in servicing over 50,000 flights, both domestically and internationally. Offers strong communication skills and a high level of Goal-driven and skilled individual offering. Knowledgeable and critical thinker. Successful and diverse experience in below-wing airline services.


I am proficient in:

  • Written and verbal communicational skills
  • Critical thinking and problem solving
  • People management in a time-sensitive fast-paced environment
  • Strong leadership and interpersonal skills


Willing to take on any task to support team and help business succeed. Offers strong communication skills and a high level of care, even for the smallest of details.

Overview

8
8
years of professional experience

Work History

Ramp Agent Supervisor

Swissport
02.2019 - Current
  • Exercising knowledge of OHS procedures and SOPs daily, whilst encouraging my peers and team to exercise the same workplace etiquette.
  • Engage, strategise, and lead teams ranging between 5 - 15+ employees to deliver operational needs at a high standard and execute in a timely manner.
  • Analyse, predict and prevent situations in a fast-paced environment using critical thinking and problem-solving strategies.
  • Maintaining a professional and strong relationship with multiple client airlines and ensuring KPI, OTP and client satisfaction targets are met consistently.

Team Leader

Carl's Jr
01.2017 - 01.2019
  • Efficiently working to ensure KPIs were met with customer orders within a timely manner.
  • Providing exceptional customer service from start of customer experience to finish.
  • Strong communication skills with both customers and co-workers.
  • Delegating throughout the workplace well, working time efficiently and multitasking.

Warehouse Worker

Moxy Logistics
01.2017 - 01.2018
  • Loading and unloading of trucks that would come in for the day.
  • Pick and pack, pallet stacking.
  • Off siding for delivery jobs (delivering product goods).
  • Heavy and continuous lifting (furniture).

Crew Member

Hungry Jack's
01.2016 - 01.2018
  • Worked front counter, drive-thru and other areas.
  • Worked well with teammates and accepted coaching from management team.
  • Took orders, prepared meals, and collected payments.
  • Collaborated with team members to complete orders.

Education

High School Diploma -

Redbank Plains State High School
Redbank Plains, QLD
12.2015

Skills

  • Baggage Oversight
  • Operational Efficiency
  • Pushback and Towing
  • Aircraft Safety Checks
  • Spreadsheet Tracking
  • Team Toolbox Meetings
  • Problem Resolution
  • Agent Coordination

References

Joseph Roque

Swissport Domestic Ramp Duty Manager

joey.roque@hotmail.com 

0433879947


Eric Parker

Dnata International Ramp Team Leader 

ericparker99@icloud.com 

0422276702

Timeline

Ramp Agent Supervisor

Swissport
02.2019 - Current

Team Leader

Carl's Jr
01.2017 - 01.2019

Warehouse Worker

Moxy Logistics
01.2017 - 01.2018

Crew Member

Hungry Jack's
01.2016 - 01.2018

High School Diploma -

Redbank Plains State High School

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Helaman Ieremia