Noelene Smith
Summary
Driven Logistics Supervisor offering 20+ years of experience in monitoring the flow of products for efficiency. Focused on negotiating rates with freight vendors, coordinating warehouse storage, documenting shipment status and monitoring performance to maintain efficient workflow. Accomplished in delivering goods on time through expert management of deadlines by maintaining communications with warehouse employees and freight vendors.
Conscientious with experience solving problems creatively and using tact and diplomacy to achieve win-win outcomes. Team player comfortable in competitive, fast-paced environments. Effective in handling direct customer inquiries, implementing customer service policies and executing financial responsibilities. Skillful in overseeing AP/AR, and payroll administration. Well organized and knowledgeable team player with decisive nature and good problem-solving abilities.
Overview
38
38
years of professional experience
Work History
Logistics Supervisor
Allens Dupont Logistics Pty Ltd
Warrnambool, VIC
10.2023 - 05.2024
- Coordinated daily logistics activities for timely order fulfillment and customer satisfaction.
- Coordinated driver dispatch to accomplish daily delivery requirements.
- Developed strong relationships with key clients through frequent communication and exceptional service delivery.
- Verified transactions, product orders and shipping dates and entered information into databases and reports.
- Collaborated with other supervisors to maintain smooth inter-departmental communication and operations.
Logistics Supervisor
Allens Freight
Warrnambool
07.1996 - 10.2023
- Coordinated daily logistics activities for timely order fulfillment and customer satisfaction.
- Coordinated driver dispatch to accomplish daily delivery requirements.
- Directed team members during peak periods using effective communication strategies to ensure smooth operations under high pressure situations.
- Verified transactions, product orders and shipping dates and entered information into databases and reports.
- Developed strong relationships with key clients through frequent communication and exceptional service delivery.
- Collaborated with other supervisors to maintain smooth inter-departmental communication and operations.
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
- Managed vendor relationships for cost-effective procurement of goods and services, improving profitability.
- Evaluated transportation options to identify the most cost-efficient carriers, saving on shipping expenses.
- Kept corporate departments and customers updated on critical shipments.
- Determined staffing needs, developing schedules to staff all shifts.
- Scheduled shifts and shift changes to accommodate workload and customer needs.
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
- Assisted call-in customers with questions and orders.
- Responded to customer calls and emails to answer questions about products and services.
- Demonstrated adaptability in handling diverse clientele, effectively addressing their unique needs and expectations.
- Managed payments, updated account balances and discussed subsequent payments with customers to keep accounts on track.
- Developed strong rapport with customers, fostering loyalty and repeat business through personalized service.
- Participated in regular meetings with supervisors to discuss challenges faced during daily operations, identifying opportunities for growth and development.
- Managed escalated cases with diplomacy, skillfully negotiating resolutions that satisfied both the customer and company interests.
- Handled customer inquiries and suggestions courteously and professionally.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Completed accurate bank reconciliations, identifying errors and rectifying any discrepancies promptly.
- Assessed data and information to verify entry, calculation, and billing code accuracy.
- Improved invoice processing times with the utilization of accounting software for accurate data entry.
- Provided exceptional customer service to both internal departments and external clients while resolving billing inquiries efficiently.
- Optimized cash flow management, tracking incoming payments, and coordinating collections efforts when necessary.
- Completed weekly payroll for company employees.
- Collaborated closely with team members to complete complex projects within tight deadlines.
- Supported payroll administration functions to ensure employees received accurate compensation on time each pay period.
- Coordinated office supply ordering to avail materials for streamlined operations.
- Processed credit card payments and reconciled credit card statements for accuracy in accounting process.
Freight Centre Manager
Public Transport Victoria - V/Line
Portland, VIC
12.1985 - 07.1996
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Education
Certificate III Transport & Distribution - Transport
CITS
Hamilton, VIC07.2023
Skills
- Logistics Coordination
- Material Handling
- Transportation Management
- Training employees
- Delivery Scheduling
- Logistics Planning
- Route Planning
- Resource Utilization
- Cost Control
- Researching freight carrier costs
- Computer Skills
- Attention to Detail
- Work Planning and Prioritization
- Decision-Making
- Work Scheduling
- MS Office
Interests
Volunteering:
1. As a Foster Carer for over 10 years with Community Connections
2. As a committee member taking on various rolls at Dennington Football Netball Club for approx 8 years
Live Theatre
Travel
Motor Sports
Spending time with Family & Friends
Referee's
Leigh Allen, Proprietor, Allens Freight 0419 564418
Richard Allen, Former Operations Manager, Allens Dupont Logistics 040494 117790
Greg Moon, Business Manager, Waltana Farms. 0488 733310
Sandra Shanahan, Senior Payroll Office, Moyne Shire 0412 702727
Timeline
Logistics Supervisor
Allens Dupont Logistics Pty Ltd
10.2023 - 05.2024
Logistics Supervisor
Allens Freight
07.1996 - 10.2023
Freight Centre Manager
Public Transport Victoria - V/Line
12.1985 - 07.1996
Certificate III Transport & Distribution - Transport
CITS