Summary
Overview
Work History
Education
Skills
Accomplishments
Peer to Peer Trained Mental Health First Aid
Timeline
Generic

Noeline Barber

Adelaide,SA

Summary

Multi-Site Store Manager at Endevour Drinks with expertise in customer satisfaction enhancement and inventory optimization. Proven ability in team leadership and employee training, resulting in increased productivity and engagement. Achieved notable improvements in VOC scores through strategic problem-solving and relationship management.

Overview

21
21
years of professional experience

Work History

Multi-Site Store Manager

Endevour Drinks
02.2018 - Current
  • Collaborated with Store Managers to set goals, resulting in increased VOC scores.
  • Facilitated customer service protocols, enhancing customer satisfaction ratings.
  • Served as De-escalation Facilitator for at-risk stores, improving conflict resolution outcomes.
  • Managed daily operations, ensuring a clean, safe environment for customers and staff.
  • Supported Area Manager with ER cases to enforce policies and procedures effectively.
  • Cross-trained staff to boost team agility and optimize operational performance.
  • Motivated employees, increasing productivity and engagement during daily operations.
  • Monitored daily activities to maximize performance while mentoring team members.

Store Manager

Taking Shape
06.2011 - 01.2018
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.
  • Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.



Manager

Ed Harry Menswear
05.2004 - 06.2011
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Cross-trained existing employees to maximize team agility and performance.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.

Education

No Degree - Retail Management Cert 1

Tea Tree Gully Tafe
Adelaide, SA

Skills

  • Customer service
  • Problem-solving
  • Multitasking and organization
  • Team leadership and coaching
  • Inventory management
  • Store merchandising
  • Employee training
  • Recruitment and hiring
  • Goals and performance
  • Outstanding communication skills
  • Staff management
  • Relationship building and management

Accomplishments

  • Collaborated with team withing the Area Group in the development of Customer experience
  • Peer to Peer Programme trained in mental health first aid

Peer to Peer Trained Mental Health First Aid

Peer to Peer is a support based programme withing the company for all Team to reach out to if they are needing someone to talk to about and family or work related issues that are happening in their life and a familiar face that can help them reach out for further support if needed

Timeline

Multi-Site Store Manager

Endevour Drinks
02.2018 - Current

Store Manager

Taking Shape
06.2011 - 01.2018

Manager

Ed Harry Menswear
05.2004 - 06.2011

No Degree - Retail Management Cert 1

Tea Tree Gully Tafe

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Noeline Barber