Summary
Overview
Work History
Education
Skills
Accomplishments
I like reading, camping watching are good movie & swimming.
Timeline
Receptionist

Noeline Hayes

Nambucca Heads,NSW

Summary

Multi-tasking Team Leader well-known for executing successful, ne initiatives. Creates dynamic and positive workplace culture to align with organizational mission and values. Trains new hires and mentors struggling workers to achieve overall team success. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals.

Overview

19
19
years of professional experience

Work History

Teamleader

Uniting Aged Care
12.2012 - Current
  • Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
  • Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
  • Led cross-functional teams to execute projects on time, within budget, and with high-quality outcomes.
  • Streamlined workflows for increased efficiency, reducing turnaround times for critical tasks.
  • Managed conflict resolution among team members, fostering a positive and collaborative work environment.
  • Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
  • Supervised team members to confirm compliance with set procedures and quality requirements.
  • Built strong relationships with customers through positive attitude and attentive response.
  • Collected, arranged, and input information into database system.
  • Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
  • Mentored junior staff members, helping them develop their leadership potential and advance in their careers.

Activities Coordinator

Uniting Age Care
12.2011 - Current
  • Enhanced participant engagement by incorporating creative activities and events into the daily schedule.
  • Assisted management in developing new programs for improved resident satisfaction and overall wellbeing.
  • Organized diverse activities, addressing various interests and promoting social interaction among participants.
  • Increased activity participation by maintaining a welcoming and inclusive environment for all attendees.
  • Promoted physical wellness through the implementation of group exercise classes tailored to various ability levels.
  • Maintained thorough documentation of attendance records, incident reports, and other pertinent information related to each participant''s experience within the program.

ICW

Uniting Aged Care
12.2010 - Current
  • Enhanced patient comfort by providing compassionate care, addressing concerns, and maintaining open communication.
  • Assisted nursing staff in administering medications, monitoring vital signs, and updating electronic health records for accurate documentation.
  • Improved ICU efficiency by promptly responding to call lights and coordinating patient needs with medical staff.
  • Supported patients during recovery periods with proper positioning techniques, wound care, and hygiene assistance.
  • Ensured patient safety through close observation, fall prevention measures, and adherence to infection control protocols.
  • Maintained a clean and organized work area by performing routine equipment checks, restocking supplies, and sanitizing surfaces as needed.
  • Utilized strong problem-solving skills to address unforeseen challenges or complications that arose during daily tasks efficiently under pressure.
  • Maintained clean and safe environment to promote patient safety and comfort.
  • Answered patient assistance calls, assessed needs, and offered qualified support.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
  • Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
  • Helped patients maintain healthy skin by checking wounds, assessing integrity, and bathing bedbound individuals.
  • Collected and transported specimens to prepare for lab testing.
  • Applied oxygen via nasal cannula, simple masks and nebulizer masks under direction of nurse in charge.
  • Maintained accurate patient charts and medical records.
  • Cleaned and sterilized instruments, equipment and surfaces.
  • Educated patients about procedures, answered questions, and provided comforting words to control anxiety and enhance procedure results.
  • Cared for patients by providing personal assistance and ambulation.

Waitressing

Chinese Restaurant
01.2008 - 12.2009
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Worked effectively in fast-paced environments.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Excellent communication skills, both verbal and written.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Strengthened communication skills through regular interactions with others.
  • Worked flexible hours across night, weekend and holiday shifts.
  • Developed and maintained courteous and effective working relationships.
  • Participated in team projects, demonstrating an ability to work collaboratively and effectively.
  • Cultivated interpersonal skills by building positive relationships with others.

Manager

Dorrigo Bowling Club
09.2004 - 12.2009
  • Increased team productivity by implementing streamlined processes and effective communication strategies.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.
  • Reduced operational costs through comprehensive process improvement initiatives and resource management.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Optimized resource allocation by conducting regular performance evaluations and providing personalized coaching for staff development.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Implemented innovative marketing campaigns that boosted brand awareness and generated significant sales leads.
  • Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
  • Drove operational efficiency through data-driven decision-making processes, leveraging analytics tools for informed strategy development.
  • Championed diversity and inclusion efforts within the workplace, resulting in an inclusive environment that fostered creativity and innovation among employees from various backgrounds.
  • Ensured compliance with industry regulations and legal requirements by implementing comprehensive policies and training programs for staff members.
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Onboarded new employees with training and new hire documentation.
  • Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
  • Controlled costs to keep business operating within budget and increase profits.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Improved safety procedures to create safe working conditions for workers.
  • Improved marketing to attract new customers and promote business.
  • Planned and budgeted accurately to provide business with resources needed to operate smoothly.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Controlled resources and assets for department activities to comply with industry standards and government regulations.
  • Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.

Education

Year 10 Certificate -

Tenterfield High School
Tenterfield, NSW

Diploma of Community Services - Community Services

Community Training Australia
Coffs Harbour, NSW
12.2016

Certificate IV in Leisure & Health - Activities Co Ordinator

Wesley Vocational Institute
Carlingford, NSW
03.2016

Certificate IV in Frontline Management - Frontline Manager

Wesley Vocational Institute
Carlingford, NSW
2015

Certificate IV in Age Care - Teamleader / Age Care

Tafe NSW
Coffs Harbour, NSW
08.2014

Certificate III Age Care - Age Care

Tafe NSW
Coffs Harbour
12.2010

Skills

  • Quality Standards
  • Lean Manufacturing
  • Social Justice
  • Safety Processes
  • Overseeing Daily Activities
  • Coordinate Events
  • Daily Workflow Improvement
  • Sales Expertise
  • Key Performance Indicators (KPI)
  • Issue Resolution
  • Staff Training
  • Educational Opportunities
  • Teamwork and Collaboration
  • Conflict Resolution
  • Revenue Growth
  • Health Care System
  • Collaborative Environments
  • Leading Team Meetings
  • Continuous Professional Improvement
  • Verbal and Written Communication
  • Volunteer Tasking
  • Complex Problem-Solving
  • Coaching and Mentoring
  • Strategic Planning
  • Client Support
  • Cash Register Operations
  • People Management
  • Leading Employees
  • Effective Customer Service
  • Giving Constructive Feedback
  • Evaluating Employee Work
  • Performance Improvement
  • Performance Evaluations
  • Government Policy
  • Team Assessment
  • Guest Satisfaction
  • Set Up Devices
  • Financial Management
  • Coordinate Supplies
  • Order Supplies
  • Family Law
  • Leadership
  • Communication

Accomplishments

  • Supervised team o 6 staff members.
  • Giving medication
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Worked directly with senior leadership to develop and administer $[number] per year department budget.
  • Implemented new, interactive employee scheduling system to monitor, gauge and project staffing needs.
  • Supervision - Supervised sales team to monitor sales activity and goal achievement.
  • Staffing - Worked directly with Human Resources to streamline hiring and onboarding process.

I like reading, camping watching are good movie & swimming.

I like to go camping with my family and friends. My  grandchildren  enjoy going , they are the next generation to pass it onto their children 

I like reading at night time before I go to sleep.

This year I have started up swimming again with the residents, and love their company.

I like to relax with my partner and find  a good movie to snuggle up on the lounge and watch. 

Timeline

Teamleader

Uniting Aged Care
12.2012 - Current

Activities Coordinator

Uniting Age Care
12.2011 - Current

ICW

Uniting Aged Care
12.2010 - Current

Waitressing

Chinese Restaurant
01.2008 - 12.2009

Manager

Dorrigo Bowling Club
09.2004 - 12.2009

Year 10 Certificate -

Tenterfield High School

Diploma of Community Services - Community Services

Community Training Australia

Certificate IV in Leisure & Health - Activities Co Ordinator

Wesley Vocational Institute

Certificate IV in Frontline Management - Frontline Manager

Wesley Vocational Institute

Certificate IV in Age Care - Teamleader / Age Care

Tafe NSW

Certificate III Age Care - Age Care

Tafe NSW

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Noeline Hayes