Noelle El-ibrahim
Dallas,VIC
Summary
Driven Receptionist Administrator with a proven track record at NuTechDemolition, excelling in client relations and document management. Enhanced office productivity through effective file organization and multitasking. Demonstrated exceptional customer service, fostering positive client experiences and building strong relationships. Achieved significant improvements in workflow efficiency and admissions process support, contributing to enrollment goals.
Overview
1
1
year of professional experience
Work History
Receptionist Administrator
NuTechDemolition
2023.04 - Current
- Answered phones, called prospects and handled initial email contacts for applicants
- Supported admissions team in achieving enrollment goals with diligent application review and decision-making processes.
- Maintained up-to-date knowledge of institutional policies, procedures, and programs to provide informed guidance to prospective students.
- Assisted applicants with admissions packet and served as point of contact throughout admissions process.
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled complaints and questions, and re-directed calls to other team members.
- Expedited daily office tasks such as mail distribution, document scanning, photocopying, and data entry to ensure smooth workflow.
- Acted as first point of contact and set appointments for prospective clients.
- Maintained a clean, organized, and welcoming reception area with updated reading materials for visitors while monitoring security by verifying visitor credentials and issuing visitor badges.
- Contributed to a positive work environment through excellent interpersonal skills and genuine care for colleagues'' needs or concerns.
- Boosted company image by providing friendly, professional, and timely assistance to all visitors, clients, and vendors.
- Took delivery of packages and documents, applying appropriate internal policies relating to chain of possession.
- Streamlined office operations for increased productivity by organizing and maintaining physical and digital filing systems.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
Education
Year 10 -
Condell Park High School
Condell Park, NSWSkills
- Reception Management
- File Organization
- Multi-line phone operation
- Appointment Setting
- Mail handling
- Document scanning and digitization
- Document Management
- Client Relations
- Confidential information management
- Phone and Email Etiquette
- Customer Service
- Microsoft Office
- Multitasking and Organization
- Customer Service Management
- Documentation and Recordkeeping
- Relationship Building
- Decision-Making
- Handling Complaints
- Goal Setting
Languages
Arabic
Native or Bilingual
Timeline
Receptionist Administrator
NuTechDemolition
2023.04 - Current
Year 10 -
Condell Park High School