Noelle McHugh
Roma,QLD
Summary
To obtain a position where I can utilise my experience and excellent customer service skills to contribute to the company's goals and objectives and advance my career in the industry.
Overview
17
17
years of professional experience
Work History
Mentor
BUSY At Work
03.2023 - Current
- Served as a role model for professionalism, integrity, and dedication within the mentorship program environment.
- Enhanced mentee performance by providing personalized guidance and support.
- Served as role model for mentees by demonstrating strong values and ethical standards.
- Guided mentees in overcoming challenges by sharing personal experiences and offering practical advice.
- Proofread and edited clients' resumes to improve interview chances.
- Offered ongoing support to clients throughout their job search journey, addressing concerns and challenges as they arose.
- Enhanced candidates' potential to find employment by teaching job search skills and holding mock interviews.
- Reviewed, tracked and coordinated employment referrals.
- Mentored junior Employment Consultants, sharing best practices and insights gained from years of experience in the field.
- Assisted clients with navigating online job search platforms, streamlining the application process for greater efficiency.
- Established strong relationships with local businesses and community organizations to expand employment opportunities for clients.
- Maintained up-to-date knowledge of labor market trends to provide accurate information on potential growth industries or occupations in demand.
- Organized and facilitated various workshops focused on resume writing, interview skills, networking strategies, and other essential job-seeking topics.
- Developed job leads in order to increase placements.
Stablehand
SMITH RACING STABLES
02.2021 - 08.2023
- Liaising with horse owners & stakeholders, Cleaning of facilities, Care of horses including liaison with veterinarian, Preparing horses for track work, Assisting with training of horses, Care & maintenance of tack, Transporting horses to regional tracks for race meets, Preparing/mixing feed to specific requirements
Employment Consultant
APM Employment Services
02.2022 - 08.2022
- Developed customized job search strategies for clients, resulting in increased interview rates and job offers.
- Proofread and edited clients' resumes to improve interview chances.
- Offered ongoing support to clients throughout their job search journey, addressing concerns and challenges as they arose.
- Enhanced candidates' potential to find employment by teaching job search skills and holding mock interviews.
- Managed caseloads of up to 100 monthly clients in search of gainful employment.
- Coordinated with educational institutions and training providers to connect clients with resources that enhance their skillsets furthering their employability prospects.
Bar Attendant
QUEENS ARMS HOTEL
11.2020 - 02.2021
- Customer service, Cashier duties, Provide quality food & beverage service, Operate within company policy, Adhere to all Liquor Act & Gaming Legislation, Ensure hygiene and cleanliness of workplace, Follow stock control procedures, Adhere to cash management procedures, Communication & conflict resolution, Operation of Keno, Gambling & TAB Machines
Bar Attendant
ROYAL HOTEL
03.2019 - 05.2020
- Customer service, Cashier duties, Provide quality food & beverage service, Operate within company policy, Adhere to all Liquor Act & Gaming Legislation, Ensure hygiene and cleanliness of workplace, Follow stock control procedures, Adhere to cash management procedures, Communication & conflict resolution, Operation of Keno, Gambling & TAB Machines
Industrial Cleaner
THOMAS BORTHWIX & SONS
12.2018 - 03.2019
- Cleaning of work areas as per hygiene standards, Use of industrial cleaning equipment, Use of high pressure hoses, Basic maintenance of cleaning equipment, Follow safe working procedures & policies, Decanting & safe use of chemicals, Use of appropriate Personal Protective Equipment, Adhere to environmental procedures
Bar Attendant
FRANKIE & MACCAS KUTTABUL HOTEL
07.2018 - 03.2019
- Customer service, Cashier duties, Provide quality food, beverage & barista service, Operate within company policy, Adhere to all Liquor Act & Gaming Legislation, Ensure hygiene and cleanliness of workplace, Follow stock control procedures, Adhere to cash management procedures, Communication & conflict resolution, Opening and closing processes, Monitor & order stock, Organise Promotional Activities, Operation of Keno, Gambling & TAB Machines
Stablehand
TRINITY BARRON RACING STABLES
08.2016 - 07.2018
- Liaising with horse owners & stakeholders, Cleaning of facilities, Care of horses including liaison with veterinarian, Preparing horses for track work, Assisting with training of horses, Care & maintenance of tack, Transporting horses to regional tracks for race meets, Preparing/mixing feed to specific requirements
Bar Attendant
PINNACLE FAMILY HOTEL
07.2014 - 08.2015
- Customer service, Cashier duties, Provide quality food, beverage & barista service, Operate within company policy, Adhere to all Liquor Act & Gaming Legislation, Ensure hygiene and cleanliness of workplace, Follow stock control procedures, Adhere to cash management procedures, Communication & conflict resolution, Opening and closing processes, Monitor & order stock, Organise Promotional Activities, Operation of Keno, Gambling & TAB Machines
Parks & Gardens Officer, Local Laws/Land Management Officer
MARANOA REGIONAL COUNCIL
12.2012 - 07.2014
- Maintenance of public facilities, Operation of mechanical horticultural equipment, Basic maintenance of horticultural equipment, Small power tool operation, Noxious weed identification & management, Safe use of herbicides and other chemicals, Stock Route Management, Approval of drover applications, Oversee local animal pound, Responding to complaints re animals, Customer service, Data entry
Mine Site Utility (Grasstree Mine)
MORRIS CORP
06.2011 - 11.2012
- Cleaning of camp rooms, crib rooms, ablution blocks, Decanting and use of chemicals, Use of appropriate PPE, Adhere to all Mine Safety Policies and procedures, Adhere to company policies and procedures, Team work environment, Communication, Aware of fatigue management with camp residents, Driving of Light Vehicle on the Mine Site, Reporting of maintenance issues in system, Attend daily pre-starts, Complete job hazard analysis prior to all tasks
Stablehand ("Corbould Park")
HANSEN RACING STABLES
09.2009 - 06.2011
- Liaising with horse owners & stakeholders, Cleaning of facilities, Care of horses including liaison with veterinarian, Preparing horses for track work, Assisting with training of horses, Care & maintenance of tack, Transporting horses to regional tracks for race meets, Preparing/mixing feed to specific requirements
Bar Attendant
SHAMROCK HOTEL
08.2007 - 09.2009
- Customer service, Cashier duties, Provide quality food, beverage & barista service, Operate within company policy, Adhere to all Liquor Act & Gaming Legislation, Ensure hygiene and cleanliness of workplace, Follow stock control procedures, Adhere to cash management procedures, Communication & conflict resolution, Opening and closing processes, Monitor & order stock, Organise Promotional Activities, Operation of Keno, Gambling & TAB Machines
Education
Certificate 111 Horse Management & Breeding -
EMERALD AGRICULTURAL COLLEGE
Emerald, QLD01.2003
Junior Certificate -
CATHOLIC AGRICULTURAL COLLEGE
Bindoon, WA01.2002
Skills
- Conflict Resolution
- Time Management
- Organising and Planning
- Communication
- Delegation
- Resource Allocation
- Personnel Management
- Customer Service
- Problem Solving
- Decision Making
- Attention to Detail
- Teamwork and Collaboration
- Skill Development
- Case Management
- Relationship Building
References
REFEREES ARE AVAILABLE UPON REQUEST
Timeline
Mentor
BUSY At Work
03.2023 - Current
Employment Consultant
APM Employment Services
02.2022 - 08.2022
Stablehand
SMITH RACING STABLES
02.2021 - 08.2023
Bar Attendant
QUEENS ARMS HOTEL
11.2020 - 02.2021
Bar Attendant
ROYAL HOTEL
03.2019 - 05.2020
Industrial Cleaner
THOMAS BORTHWIX & SONS
12.2018 - 03.2019
Bar Attendant
FRANKIE & MACCAS KUTTABUL HOTEL
07.2018 - 03.2019
Stablehand
TRINITY BARRON RACING STABLES
08.2016 - 07.2018
Bar Attendant
PINNACLE FAMILY HOTEL
07.2014 - 08.2015
Parks & Gardens Officer, Local Laws/Land Management Officer
MARANOA REGIONAL COUNCIL
12.2012 - 07.2014
Mine Site Utility (Grasstree Mine)
MORRIS CORP
06.2011 - 11.2012
Stablehand ("Corbould Park")
HANSEN RACING STABLES
09.2009 - 06.2011
Bar Attendant
SHAMROCK HOTEL
08.2007 - 09.2009
Certificate 111 Horse Management & Breeding -
EMERALD AGRICULTURAL COLLEGE
Junior Certificate -
CATHOLIC AGRICULTURAL COLLEGE
Similar Profiles
Georgia BoothGeorgia Booth
Employment Consultant at BUSY At WorkEmployment Consultant at BUSY At Work
Bailey PearsonBailey Pearson
Apprentice at Busy At WorkApprentice at Busy At Work
Tapa'au UpuTapa'au Upu
Service Delivery Officer at Busy At WorkService Delivery Officer at Busy At Work