Noemi Andes
Brabham,Australia
Summary
Efficient and dedicated Assistant Manager with over 6 years experience in hospitality industry. Possess excellent customer service skills and a passion for creating an enjoyable dining experience for all the customer. Adept in resolving issues with patrons through careful listening and communication skills. Results - oriented, attention to detail Quality Control Technician that possessed understanding in Quality Control analysis of all the incoming and finished product of a manufacturing company. Skilled in implementing and following procedures as per ISO 9001 established standard.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Assistant Manager
Nandos Australia Pty Ltd
10.2023 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Increased sales through effective merchandising strategies and targeted promotions.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Conducted performance evaluations and provided constructive feedback to employees.
- Facilitated team-building activities, enhancing team cohesion and morale.
- Engaged with customers to gather feedback, using insights to improve service and product offerings.
- Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
Temporary Assistant Level 1 - Outposted Center
Australian Electoral Commission
05.2025 - 07.2025
- Ensured compliance with relevant legislation, AEC policies and procedure.
- Accurately completed all required documents.
- Identified, documented and reported issues and taken appropriate action as directed.
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
Nandoca, Buddy Trainer, Shift Leader (Manager on Duty)
Nandos Australia Pty Ltd
07.2018 - 10.2023
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Established positive relationships with customers and other staff members.
- Developed strong relationships with customer through consistent communication and attentive customer service, resulting in increased overall satisfaction.
- Trained new employees on company policies and procedures, contributing to a cohesive team atmosphere and improved overall performance.
- Established and maintained strong relationships with colleagues through regular meetings and communication.
- Provided guidance and support to junior staff members in achieving performance goals.
- Streamlined office operations by organizing filing systems, managing schedules, and maintaining accurate records.
- Maintained strict adherence to industry regulations, ensuring company compliance in all operations.
Quality Control Technician
ACS Manufacturing Corporation
06.2017 - 06.2018
- Maintained quality documentation and records for conformance with relevant standards.
- Collaborated with production teams to address and resolve quality concerns, improving overall product reliability.
- Inspected raw materials and finished products to verify quality and disposed items that did not meet safety requirements.
- Evaluated samples against standards by completing measurements, visual inspections, and other established tests.
- Performed thorough inspections of incoming materials and outgoing products.
- Maintained accurate records of all quality control activities, ensuring easy retrieval for audits or management inquiries.
- Trained new team members on proper quality control techniques, fostering a culture of excellence within the department.
- Assisted management in maintaining ISO certification through diligent documentation and adherence to established protocols.
- Improved communication between departments by acting as a liaison between production and engineering teams on quality matters.
- Conducted regular internal audits to assess compliance with company policies and regulatory requirements, driving continuous improvement efforts.
- Enhanced accuracy of quality control measurements by calibrating and maintaining testing equipment.
- Enhanced customer satisfaction by identifying and rectifying defects before products reached market.
- Played key role in obtaining prestigious industry certification for company by leading quality control aspect of audit.
Education
Bachelor os Science - Food Technology
University of the Philippines
Los Baños, Laguna04.1998
Skills
- Customer service
- Inventory management
- Verbal and written communication
- Team leadership
- Decision-making
- Time management
- Staff training and development
- Customer relations
- Task delegation
- Excellent attention to details
- Operations management
- Adaptability and flexibility
- Reporting and documenting
- Orientation and training
- Work Planning and Prioritization
- Organizational skills
- Computer skills
- Multitasking Abilities
- Customer service and satisfaction
Certification
- Responsible Service of Alcohol, Access All Areas Training, 10/11/18
- Manage Legislative Responsibilities for Sale, Supply and Service of Liquor, Access All Areas Training, 12/07/21
- First Aid and CPR Training, Australia Wide First Aid, 10/10/24
- Certified Approved Manager Card - Unrestricted
- ISO 9001:2008 Internal Quality Audit, Phil Training Trade Center (PTTC), 05/25/09
- ISO 9001:2008 Quality Management System Awareness Course, PTTC, 05/04/09
- ISO 9001:2008 Quality Management System Documentation, PTTC, 05/18/09
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Temporary Assistant Level 1 - Outposted Center
Australian Electoral Commission
05.2025 - 07.2025
Assistant Manager
Nandos Australia Pty Ltd
10.2023 - Current
Nandoca, Buddy Trainer, Shift Leader (Manager on Duty)
Nandos Australia Pty Ltd
07.2018 - 10.2023
Quality Control Technician
ACS Manufacturing Corporation
06.2017 - 06.2018
Bachelor os Science - Food Technology
University of the Philippines
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