Noemi Laskowski
Summary
I am a motivated and reliable professional with a solid background in customer service, hospitality, and retail. Skilled in communication, problem-solving, and teamwork, I consistently strive to create positive experiences for customers. I adapt quickly to new challenges, maintain high standards of work, and contribute effectively to team success in fast-paced environments.
Overview
4
4
years of professional experience
2025
2025
years of post-secondary education
Work History
Service and Bar Attendant
Grand Hotel
Cairns
05.2025 - 10.2025
- Customer Service Excellence: Provided exceptional service to guests by ensuring their needs were met promptly and professionally in a high-paced hotel bar and restaurant setting.
- Bar Operations: Managed bar inventory, prepared a wide range of alcoholic and non-alcoholic drinks, and maintained cleanliness and organization behind the bar.
- Order Management: Took food and drink orders, served beverages, and delivered food to guest tables, ensuring accuracy.
- Upselling and Promotions: Promoted daily specials and upsold menu items.
- Cash Handling: Accurately handled cash, processed payments, and operated the POS system for customer transactions.
- Team Collaboration: Worked alongside other team members to ensure smooth operations, providing assistance during busy shifts and fostering a positive, cooperative atmosphere.
- Health and Safety Compliance: Adhered to all local health and safety regulations, including responsible alcohol service and food handling.
Housekeeping
Grand Hotel
Cairns
05.2025 - 10.2025
- Guest Room Maintenance: Ensured the cleanliness and upkeep of guest rooms by performing detailed cleaning duties, including changing linens, cleaning bathrooms, dusting, vacuuming, and restocking supplies.
- Quality Control: Inspected rooms for cleanliness and organisation, ensuring they met hotel standards before guest arrival, contributing to positive guest experiences.
- Time Management: Managed time effectively to clean and prepare multiple rooms per shift, balancing efficiency with attention to detail.
- Guest Requests: Responded to guest requests for extra amenities or services, ensuring their needs were met promptly and professionally.
- Safety and Cleanliness: Adhered to all hotel cleaning protocols, including the proper use of cleaning chemicals, ensuring the safety and comfort of guests and staff.
- Inventory Management: Monitored and maintained cleaning supplies, reporting low stock to management to ensure a constant supply of necessary materials.
Housekeeping
Bounce
Cairns
04.2025 - 10.2025
- Cleaned and maintained guest rooms, kitchens, and common areas to high hygiene standards.
- Sanitized bathrooms, kitchens, and shared spaces; changed linens and restocked amenities.
- Followed health and safety procedures and reported maintenance issues promptly.
Service and Bar Attendant
Blue Bar
Geesthacht
03.2024 - 01.2025
- Took customer orders and served food and beverages promptly and accurately.
- Set up tables neatly before service and cleared tables efficiently after guests finished meals.
- Prepared and restocked the bar with necessary supplies throughout service.
- Cleaned and sanitized all areas of the restaurant and bar in line with hygiene standards.
- Handled payments and processed cash and card transactions efficiently.
- Worked flexible schedules, including extra shifts, to support business needs.
Saleswoman in Retail
Rewe
Geesthacht
03.2022 - 02.2024
- Operated the cash register, ensuring accurate transactions and efficient checkout service.
- Provided excellent customer service and handled complaints professionally to maintain customer satisfaction.
- Ensured a friendly and smooth checkout experience for every customer.
- Managed product care and minimum expiration date control to keep shelves fresh and well maintained.
- Prepared online shopping orders accurately and handed them out to customers efficiently.
Education
Otto-Hahn-Gymansium
Geesthacht , GermanySkills
- Customer service & guest satisfaction
- Cash handling & POS operation
- Order taking & food service
- Bar service & beverage preparation
- Table setup & clearing
- Online order picking & preparation
- Complaint handling & problem resolution
- Cleaning, sanitation & hygiene standards
- Kitchen, bar & common area cleaning
- Housekeeping & room maintenance
- Product care & expiration date control
- Stocking & inventory support
- Time management & multitasking
- Teamwork & communication
- Flexible scheduling & shift work
Languages
German
First Language
English
Advanced (C1)
C1
Timeline
Service and Bar Attendant
Grand Hotel
05.2025 - 10.2025
Housekeeping
Grand Hotel
05.2025 - 10.2025
Housekeeping
Bounce
04.2025 - 10.2025
Service and Bar Attendant
Blue Bar
03.2024 - 01.2025
Saleswoman in Retail
Rewe
03.2022 - 02.2024
Otto-Hahn-Gymansium