Noeun So
Pakenham
Summary
Experienced with administrative support, including scheduling and document management. Utilizes strong organizational skills to maintain efficient office operations. Knowledge of effective communication and teamwork principles.
Overview
15
15
years of professional experience
Work History
Dental Laboratory Coordinator
Siida
03.2022 - Current
- Contributed to the success of the dental practice by consistently meeting deadlines for case completion.
- Assisted in the fabrication of dental prosthetics, resulting in higher quality patient outcomes.
- Supported the training of new lab assistants, sharing knowledge and expertise for their professional growth.
- Streamlined communication between the dental lab team members increasing efficiency in daily operations.
- Provided exceptional customer service to dentists, fostering strong professional relationships and generating repeat business.
- Improved dental lab efficiency by streamlining processes and organizing workflow.
- Collaborated with dentists to ensure accurate and timely delivery of dental restorations.
- Enhanced productivity through effective time management and prioritization of tasks.
- Proactively identified opportunities for improvement within the lab processes which led to increased productivity and higher quality work.
- Read prescriptions or specifications and examined models or impressions to determine design of dental products to be constructed.
- Handled data input with accuracy.
- Addressed time-sensitive calls beyond standard working schedules.
- Acted as main liaison with premium clientele.
- Facilitated smooth communication between departments for seamless dispatch.
- Coordinated order processing.
- Collected accurate scans and impressions essential for task execution.
- Organized all CEO appointments.
- Managed tasks to enhance CEO's efficiency.
- Served as backup for team members during absences.
- Handled payment transactions via phone.
- Generated detailed spreadsheets facilitating clear communication with clients.
Front Office Coordinator / Laboratory Coordinator
Dental Boutique
09.2020 - 03.2022
- Improved patient relations by proactively addressing concerns or complaints with professionalism and empathy.
- Handled financial transactions responsibly, collecting and processing payments with attention to detail.
- Managed high call volumes effectively, addressing patient inquiries and resolving issues promptly.
- Supported administrative tasks such as filing, data entry, and document management to maintain an organized office environment.
- Participated in staff meetings and training sessions to stay current on industry best practices and improve overall performance.
- Maintained a clean, organized, and welcoming reception area to create a positive first impression for patients.
- Collaborated with medical staff to ensure seamless coordination of patient care and timely communication.
- Facilitated timely check-in and check-out procedures, streamlining patient flow through the clinic.
- Collect patient and client documents and information upon referral.
- Implemented inventory management system, optimizing the procurement and usage of lab supplies and consumables.
- Served as liaison between laboratory personnel and external vendors to ensure seamless procurement of necessary materials and equipment.
- Improved communication between lab technicians and clinicians through detailed documentation and timely follow-ups on case progress.
- Organized workflow effectively to meet or exceed established turnaround times.
- Developed strong relationships with dentists, fostering trust and collaborative partnerships.
- Monitored supply inventory, and ordered more ahead of schedule to prevent lost time.
- Engaged with dentists after regular hours to ensure timely completion of tasks.
- Supported implementation processes for dental lab technologies.
Client Relationship Manager
The Dental Solution
10.2019 - 09.2020
- Main point of contact between clients and employees.
- Focused on account growth and account retention
- Attended seminars / educational programs locally and interstate
- Produced weekly reports on sales
- Planned and organised work gatherings to boost team morale
- Strengthened client relationships by maintaining regular communication and addressing concerns promptly.
- Improved customer satisfaction rates by providing tailored solutions to meet individual client needs.
- Negotiated contracts with clients to secure long-term partnerships while safeguarding company interests.
- Analyzed client feedback to identify areas for improvement and implemented changes accordingly.
- Collaborated with internal teams to resolve client issues quickly and efficiently.
- Coordinated closely with sales teams to support the pursuit of new business opportunities within existing accounts.
Head of Department
The Dental Solution
12.2017 - 10.2019
- Supervised operations of reception and data entry personnel.
- Facilitated skill development for recently hired staff members.
- Acted as primary liaison for multiple teams.
- Coordinated and monitored day-to-day processes.
- Solved matters in the laboratory.
- Addressed client concerns promptly.
- Supported despatch department operations.
- Coordinated annual holiday gatherings.
Receptionist / Data Entry
The Dental Solution
06.2016 - 12.2017
- Handled incoming phone calls and emails efficiently.
- Engaged in consistent communication with dentists and surgeries.
- Scheduled visits for patients.
- Performed data entry with precision across internal systems.
- Managed laboratory tasks, including impressions and model work.
- Liaised with various departments within laboratory.
- Coordinated stock requisition.
- Occasionally collected and delivered lab work to dental offices.
- Coordinated daily courier schedules.
Sales Support
Quality Label Makers
10.2014 - 05.2016
- Built and nurtured connections with clients.
- Generated quotes and processed orders.
- Collaborated with team members across various regions.
- Managed customer interactions and queries effectively.
- Provided administrative assistance to several locations across Australia.
- Entered data accurately and organized files efficiently.
- Coordinated and completed scheduled collection and delivery of mail pieces.
- Implemented and closed out job orders.
- Expedited tasks to ensure timely delivery.
- Handled client concerns to ensure satisfaction.
- Interstate / international training
- Served as company representative at Auspack exhibition 2015.
Production Team
Dimension Imaging
11.2012 - 10.2014
- Prepared and arranged products for shipment.
- Handled logistics for incoming and outgoing shipments efficiently.
- Managed operation of printing machinery.
- Designed tailored marketing displays.
Production
On-Demand
10.2009 - 11.2012
- Facilitated product packaging.
- Coordinated receipt and shipment processes.
- Managed machinery operations efficiently.
- Designed tailored advertising signs.
Education
Graduated Year 12 -
Springvale Secondary College
Melbourne01.2004
Skills
- Customer service
- Office administration
- Customer and client relations
- Strong problem solver
- Office management
- Data organization
- Deadline oriented
- Internal communications
- Workflow optimization
- Coordination
Timeline
Dental Laboratory Coordinator
Siida
03.2022 - Current
Front Office Coordinator / Laboratory Coordinator
Dental Boutique
09.2020 - 03.2022
Client Relationship Manager
The Dental Solution
10.2019 - 09.2020
Head of Department
The Dental Solution
12.2017 - 10.2019
Receptionist / Data Entry
The Dental Solution
06.2016 - 12.2017
Sales Support
Quality Label Makers
10.2014 - 05.2016
Production Team
Dimension Imaging
11.2012 - 10.2014
Production
On-Demand
10.2009 - 11.2012
Graduated Year 12 -
Springvale Secondary College
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