Nof Tleiss
Summary
Dedicated and compassionate Aged Care Case Manager with over 2 years of experience managing care plans for 10+ elderly clients. Adept at coordinating services, advocating for client needs, and ensuring compliance with aged care standards. A strong background in disability care, client service management, and hands-on support work. Fluent in Arabic, with excellent communication and problem-solving skills.
Overview
5
5
years of professional experience
Work History
Client Service Manager (NDIS)
Roses Disability Care
01.2023 - Current
- Managed and coordinated services for NDIS clients, ensuring quality care and support
- Developed individualized support plans, liaised with providers, and monitored client progress
- Ensured compliance with NDIS guidelines and advocated for client needs
- Supervised support workers and provided leadership in service delivery and training
Aged Care Case Manager
Roses Disability Care
01.2023 - 01.2025
- Managed care plans for over 10 aged care clients, ensuring their individual needs were met
- Conducted client assessments and coordinated support services, including home care, medical appointments, and allied health
- Worked closely with families, caregivers, and healthcare professionals to optimize care outcomes
- Maintained compliance with aged care regulations and funding requirements
- Provided emotional support and advocacy to enhance the quality of life for clients
Support Worker
New harmony
01.2020 - 02.2021
- Assisted clients with daily living activities, personal care, and mobility support
- Provided companionship and emotional support to individuals with disabilities
- Ensured clients' safety and well-being in accordance with care plans
Education
Certificate IV -
Disability
Skills
- Case management
- Client advocacy
- Care planning
- Assessment
- NDIS knowledge
- Aged care sector knowledge
- Stakeholder engagement
- Coordination
- Risk assessment
- Compliance
- Interpersonal skills
- Problem-solving skills
Additional Information
Strong knowledge of aged care and disability care standards, Ability to work in high-pressure environments with diverse clients, Excellent teamwork and leadership skills
Languages
Arabic
Native or Bilingual
Timeline
Client Service Manager (NDIS)
Roses Disability Care
01.2023 - Current
Aged Care Case Manager
Roses Disability Care
01.2023 - 01.2025
Support Worker
New harmony
01.2020 - 02.2021
Certificate IV -
Disability
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