No First Name Khine Cho Yu @ Casey
Seven Hills,NSW
Summary
Detail-oriented Medical Receptionist proficient in appointment scheduling, medical billing, and patient records management. Committed to maintaining HIPAA compliance and delivering exceptional patient care through effective communication.
Overview
9
9
years of professional experience
Work History
Medical Receptionist
The Foot Hub
Alexandria, NSW
04.2025 - Current
- Scheduled patient appointments and managed daily office calendar.
- Verified patient insurance information and processed billing inquiries.
- Assisted patients with check-in and check-out procedures.
- Maintained accurate patient records and confidential information.
- Coordinated communication between medical staff and patients.
- Managed incoming calls, directing patient inquiries to appropriate personnel to ensure timely responses.
- Ensured cleanliness and organization of front desk area.
- Managed supply inventory and ordered office materials.
- Answered incoming calls, responding to inquiries from patients and other medical offices.
- Checked patients in and out for appointments and collected co-payments.
- Called patients to confirm scheduled appointments and obtain additional details.
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
- Coordinated scheduling and follow-up for patient appointments, processing payments and maintaining organized patient files.
- Greeted and checked in patients, updating patient information in computer system.
- Verified insurance coverage for appointments and collected co-payments as required.
- Prepared charts for new patients, ensuring all necessary forms were completed correctly.
- Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
- Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
- Entered insurance, demographics and health history into patient database.
- Took messages from patients and promptly relayed to appropriate staff.
- Provided administrative and customer service support, enhancing patient experiences and ensuring smooth office operations.
- Protected patients by observing strict HIPAA guidelines.
- Processed referrals for specialist care when requested by physicians or patients.
- Straightened up waiting room to maintain neat and organized space.
- Informed patients of financial responsibilities prior to rendering services.
- Performed data entry tasks related to billing and collections procedures.
- Provided support to clinical staff during patient visits, including rooming patients, collecting vital signs and documenting chief complaints.
Customer Service Representative
Carnival Cruise Line
Miami, Florida , USA
03.2017 - 10.2024
- Assisted guests with inquiries and resolved issues promptly and efficiently.
- Managed booking modifications and cancellations through internal reservation systems.
- Coordinated with team members to deliver exceptional customer service experiences.
- Educated guests on cruise itineraries, onboard activities, and safety procedures.
- Maintained accurate records of guest interactions in customer relationship management software.
- Handled escalated complaints with professionalism and empathy to ensure guest satisfaction.
- Collaborated with various departments to streamline service processes for guests.
- Provided training and support to new team members on customer service best practices.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
Education
Certificate III - Allied Health
TAFE
St Leonards, NSW04-2025
Bachelor of Civil Engineering - Civil Engineering
WYTU
Yangon08-2015
Skills
- Appointment scheduling
- Medical billing
- Patient records management
- Insurance verification
- HIPAA compliance
- Customer relationship management
- Office organization
- Communication coordination
- Data entry accuracy
- Conflict resolution
- Problem solving
- Attention to detail
- Team collaboration
- Time management
- Training support
- Patient relations
- Telephone etiquette
- Records management
- Letter preparation
- Point-of-sale system
- Workflow optimization
- Documentation
- Mail management
- Patient registration
- Appointment setting
- Records maintenance
- Co-payment collection
- Medical office administration
- Patient reception management
- Office administration
- Appointment management
- Medical terminology
- Reminder calls
- Paperwork coordination
- Medical records management
- Record processing
- Outpatient care
- Medical transcription
- Typing and filing
- Inpatient care
- Patient callbacks
- Inventory oversight
- Microsoft office
- Insurance claims
- Insurance verifications
- Proficient in Prasuite software
- HIPAA guidelines
- Payment collection
- Referral verification
- Pre-hospital care
- Patient scheduling
- Medical billing and coding
- Medical charting
- Front desk operations
- Account management
- Electronic medical records
- Medical office procedures
- Petty cash management
- Billing support
- Heartsaver first aid CPR AED
Languages
English
Professional
Timeline
Medical Receptionist
The Foot Hub
04.2025 - Current
Customer Service Representative
Carnival Cruise Line
03.2017 - 10.2024
Certificate III - Allied Health
TAFE
Bachelor of Civil Engineering - Civil Engineering
WYTU