Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Emma Awuah

Perth

Summary

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Real Estate Assistant

GHD property services
01.2017 - Current
  • Obtained necessary signatures on listing agreements and disclosures
  • Organized and coordinated showings and managed follow up feedback
  • Oversaw appointment scheduling and calendar maintenance for team members
  • Handled day-to-day needs and special projects with good multitasking and research skills
  • Updated office calendar with new meetings, events and appointments to avoid overbooking
  • Maintained an efficient office environment by skillfully routing incoming and outgoing mail
  • Required minimal oversight to complete job tasks, meeting all deadlines and goals
  • Leasing property to potential tenants
  • Conducting routine inspections
  • Completing Property condition reports for various agencies
  • Key Management
  • Liaising with various agencies for key collection
  • Maintained efficient office operations by handling errands and administrative functions.
  • Improved office organization through the implementation of efficient filing systems, database management, and document preparation.
  • Cultivated and maintained professional relationships with clients, real estate agents, lenders and escrow personnel.

Cabin Crew Member

Virgin Australia
04.2022 - 08.2024
  • Managed challenging situations calmly and professionally, such as handling unruly passengers or addressing flight delays.
  • Maintained cabin safety by conducting pre-flight checks, adhering to airline policies, and following emergency procedures when necessary.
  • Followed company regulations and rules to promote safe environment for travellers and employees.
  • Followed company regulations and rules to promote safe environment for travelers and employees.
  • Enhanced customer satisfaction by providing exceptional in-flight service and addressing passenger concerns promptly.
  • Improved teamwork among crew members by actively participating in debriefings and sharing constructive feedback after each flight.
  • Optimized passenger experience by proactively identifying potential issues and offering solutions to enhance comfort and satisfaction.
  • Played a key role in achieving company-wide safety goals by participating in regular drills and maintaining up-to-date knowledge on emergency procedures.
  • Provided compassionate assistance during medical emergencies onboard, administering first aid treatment according to training guidelines until further help arrived.
  • Increased customer retention rates by consistently delivering friendly, professional service to all passengers regardless of status or fare class.
  • Contributed to airline''s reputation for punctuality by swiftly completing cabin preparation tasks prior to passenger boarding.
  • Performed pre-flight safety checks to verify oxygen masks, life jackets and other emergency equipment in good working order.

Hospitality Coordinator

Australian Defence Force
01.2020 - 01.2022
  • Maintained exacting standards of quality and performance.
  • Increased clients by carefully training staff to be accountable and motivated through hands-on training.
  • Identified and resolved customer complaints concerning food or lodging.
  • Monitored revenue decision making-processes to provide support and aid to senior leadership.
  • Provided courteous and knowledgeable front desk and reception duties, cultivating positive customer relations.
  • Cross- trained employees in areas to meet customers' needs and expectations.
  • Collaborated with caterers and other hospitality vendors to provide first-rate products and services to employees and guests.
  • Created healthy nutritious menus to serve at important functions.
  • Reduced expenses by reviewing vendor relationships, sourcing new suppliers, and negotiating favorable and fair contracts.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Worked well in a team setting, providing support and guidance.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Adaptable and proficient in learning new concepts quickly and efficiently.

Apprentice Hairdresser

plaus hairsalon
01.2021 - 12.2021
  • Completed laundry and dusting to keep salon clean and keep professional appearance
  • Administered wash, scalp massage, and hair treatments prior to clients' scheduled services
  • Posted finished looks and promotions on social media platforms to increase client base
  • Mixed bleach and dye formulations according to head stylist needs
  • Scheduled client appointments and prebooked sessions for returning clients
  • Greeted clients, offered refreshments, and escorted to shampoo bowl
  • Shadowed head stylist to learn new techniques and develop competitive edge on industry trends
  • Kept work station clean, neat, and presentable with regularly sanitized tools
  • Updated and maintained customer information records to detail beauty services provided and client preferences
  • Followed trends in hairstyles, fashion, and makeup to better serve needs of customers
  • Served male customers with clean cuts and shaving services to remove or trim facial hair
  • Delighted customers with personalized support and careful attention to each person's unique preferences and features
  • Maintained robust schedule of client appointments and continuously high referral rates
  • Boosted salon's revenue by recommending, demonstrating, and selling hair and skincare products to customers.

Support Worker

Nasha
05.2019 - 11.2020
  • Initiated and maintained regular client contact to establish trusting relationships
  • Facilitated communication between service providers and clients to enhance outcomes
  • Developed, maintained, and managed customer relationships from operational to executive levels throughout organization
  • Assisted with board meetings by preparing documents, detailing minutes, and organizing catering
  • Supported compliance by assisting with completion of conflict-of-interest forms, 990 for non-profit boards, business ethic statements, and underwriting for insurance forms
  • Managed office administrative filing, research, and document control
  • Coordinated communications for C-level executives, screening phone and email messages to minimize disruptions
  • Assisted clients with maintaining personal connections by gathering information and typing up their correspondence
  • Provided companionship throughout day, engaging clients in conversation and activities
  • Maintained safe and clean patient environment
  • Assisted clients with bathing and dressing to promote good personal hygiene
  • Observed self-administration of medications to adhere to medication regimen
  • Cooked meals based on nutritional requirements and special diets
  • Performed routine housekeeping, including making beds, doing dishes, and sweeping
  • Followed agency policy and procedures in administering care to clients
  • Transported clients to doctor's offices and grocery stores
  • Helped clients learn how to take care of themselves by working with their disabilities to find new ways of completing common tasks.

Education

High School Diploma -

St Norbert College

Bachelor of Science - Psychiatric Nursing

The University of Western Australia
Perth, WA
02-2025

Skills

  • Set appointments
  • Organize files
  • Customer relations
  • Prioritization
  • Public speaking
  • RSA certification
  • CPR/ First Aid certification
  • Creative thinking
  • Property showing coordination
  • Time management
  • Coordination
  • Multitasking
  • Analytical thinking
  • Teamwork
  • Problem-solving
  • Research
  • Task prioritization
  • Customer service
  • Teamwork and collaboration
  • Administrative support
  • Multitasking and organization
  • Conflict management
  • Listing presentations
  • Landlord-tenant relations

Certification

Responsible Service of Alcohol


First Aid Certificates / CPR Certificate



Languages

French
Native or Bilingual

Timeline

Cabin Crew Member

Virgin Australia
04.2022 - 08.2024

Apprentice Hairdresser

plaus hairsalon
01.2021 - 12.2021

Hospitality Coordinator

Australian Defence Force
01.2020 - 01.2022

Support Worker

Nasha
05.2019 - 11.2020

Real Estate Assistant

GHD property services
01.2017 - Current

High School Diploma -

St Norbert College

Bachelor of Science - Psychiatric Nursing

The University of Western Australia

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Emma Awuah