Abby Saegenschnitter
Australia
Summary
Accomplished Housekeeping Manager at Mt Hotham Accommodation, skilled in staff management and customer service excellence. Enhanced team efficiency through effective training and problem-solving. Successfully managed supply logistics and improved guest satisfaction. Proven ability to maintain high standards in fast-paced environments.
Overview
7
7
years of professional experience
Work History
Housekeeping Manager
Mt Hotham Accommodation
Mt Hotham, Vic
06.2022 - Current
- Managed daily housekeeping operations and staff rostering for efficient workflow.
- Trained team members on cleaning procedures and safety standards.
- Handled customer inquiries via phone and email
- Ordered cleaning supplies, linens, chemicals, amenities. as needed.
Front of House
Linkes Bakery
Nuriootpa, SA
07.2020 - 10.2021
- Facilitated communication with bakery staff to ensure order readiness and preparation.
- Processed customer orders in-person and via phone
- Demonstrated barista skills to prepare high-quality beverages efficiently.
- Managed cash and EFPOS transactions accurately to maintain financial accountability.
- Greeted and welcomed guests, enhancing front-of-house experience.
Waitress/Kitchen Hand
El Estanco Café
Greenock
04.2018 - 01.2020
- Demonstrated food preparation skills while adhering to food handling regulations.
- Provided friendly customer assistance and resolved issues to ensure satisfaction.
- Performed general cleaning duties in compliance with workplace health and safety standards.
- Trained new employees on customer service, health and safety protocols, and general responsibilities.
- Exhibited expertise in pizza making and Spanish/Colombian cuisine.
Education
High School -
Nuriootpa High School
01.2019
Certificate III - Animal Studies
Gilles Plain TAFE
Skills
- Teamwork
- Problem solving
- Customer service
- Work health and safety practices
- Staff management
References
Brett Timbs — Hotham Operations
Manager
61 419482915
brett.timbs@saltwaterproperties.com
Timeline
Housekeeping Manager
Mt Hotham Accommodation
06.2022 - Current
Front of House
Linkes Bakery
07.2020 - 10.2021
Waitress/Kitchen Hand
El Estanco Café
04.2018 - 01.2020
High School -
Nuriootpa High School
Certificate III - Animal Studies
Gilles Plain TAFE
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