Nojan Leilabi
MELBOURNE,VIC
Summary
A passionate and Committed employee with a history of meeting company needs with consistent and organised practices. I am best Skilled in working under pressure and adapting to new situations and challenges to best enhance the organisational brand.
Overview
9
9
years of professional experience
Work History
Business Operations Specialist
Telstra
MELBOURNE, Victoria
06.2023 - Current
- Built relationships with internal stakeholders at all levels of the organization.
- Recommended suggestions and improvements based on data analysis.
- Conducted analysis of business needs relating to marketing, operations and finance.
- Facilitated meetings with customers and internal team members to communicate project updates.
- Tracked customer satisfaction levels through surveys or other methods of feedback gathering.
- Gathered and analyzed large amounts of data for project research.
- Analyzed current business processes and identified areas for improvement.
- Maintained positive working relationship with fellow staff and management.
- Organized client meetings to provide project updates.
- Collaborated with stakeholders across the organization to develop and implement new policies and procedures.
QUALITY ASSURANCE SPECIALIST
Telstra
Adelaide, SA
09.2022 - Current
- Used quality monitoring data management system to compile and track performance at team and individual level
- Performed routine audits and quality assurance reviews to test operational processes
- Spearheaded department initiatives to review and improve department processes, systems and methodologies
- Communicated audit and quality review results and recommendations through written reports and face-to-face meetings
- Provided analytical and project support to special projects and initiatives.
SOCIAL MEDIA CONTENT CREATOR
Freedom For Iran Campaign
Adelaide, SOUTH AUSTRALIA
09.2022 - Current
- Produced and managed digital content to increase traffic to website
- Prepared well-structured drafts using digital word processing and publishing
- Managed social media accounts by implementing strategies and tactics to grow followers.
CEO COMPLAINTS MANAGER
Telstra
Adelaide, SA
05.2020 - 09.2022
- Assigned, prioritized and delegated tasks and responsibility to departmental employees
- Evaluated systems and procedures, identifying and implementing improvements
- Analyzed and resolved quality and customer service issues, recommending system improvements.
SALES REPRESENTATIVE
Telstra
Adelaide, SA
03.2018 - 05.2020
- Adapted sales techniques to specific clients and promoted products based on individualized client needs
- Monitored weekly sales to write reports for senior leadership and streamline operational processes
- End to End complaints management and to ensure effective resolutions and customer satisfaction
- Branded products through effective salesmanship and maintained long-term relationships with clients
- Responded to telephone and in-person requests for information.
MANAGER
Saffron Restaurant
ADELAIDE, SA
11.2017 - 12.2019
- Maintained compliance with company policies and procedures for food safety, sanitation and quality
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand
- Trained and guided team members to maintain high productivity and performance metrics
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
SALES REPRESENTATIVE
Harris Scarfes
ADELAIDE, SA
09.2017 - 09.2019
- Worked alongside retail representatives to boost sales by enhancing product presentations and advertising collateral
- Utilized various sales techniques to develop relationships with customers and drive sales
- Managed inventory control, cash control and store opening and closing procedures.
MARKET RESEARCH INTERVIEWER
Action Market Research
ADELAIDE, SA
04.2018 - 03.2019
- Provided feedback and assistance to colleagues on interview techniques and customer service questions
- Followed strict guidelines to receive unbiased, unprompted responses
- Conducted telephone interviews of general population to collect data for studies
- Organized paperwork, including participant-informed consent waivers and research scope documentation
- Evaluated potential subject participants to assess suitability for planned studies.
SALES AND MARKETING CONSULTANT
K&CO
ADELAIDE, SA
03.2018 - 03.2019
- Demonstrated initiative by persistently prospecting, networking and promoting The client's business
- Initiated contact with new, existing and potential customers to develop and maintain business relationships and further sales
- Designed and carried out market research to detect and attract new customers
- Used consultative sales approach to listen carefully to client needs and recommend desired products and services
- Mentored local personnel on best practices and protocols to maximize productivity.
SALES CONSULTANT
Nike
ADELAIDE, SA
11.2015 - 08.2016
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas
- Evaluated inventory and delivery needs, optimizing strategies to meet customer demands
- Responded to telephone and in-person requests for information
- Assisted walk-in traffic with identifying financial needs and goals to provide customized solutions.
ENGLISH TUTOR
Aryanpour Institute
11.2014 - 08.2016
- Spearheaded group tutoring sessions to help students struggling in similar areas
- Educated students on study tips and exam strategies
- Created special handouts, study guides and assessments to evaluate and boost student knowledge
- Worked with students in classrooms, small study areas or home environments to provide educational support.
Education
BACHELOR OF SCIENCE IN MICROBIOLOGY -
IAUPS, TEHRAN
01.2012
IELTS | TEACHING ENGLISH AS A SECOND LANGUAGE -
IAUPS, TEHRAN
01.2004
ADVANCED DIPLOMA OF MARKETING AND COMMUNICATIONS IN MARKETING -
COMMUNICATIONS TAFE, SA
01.2001
COMPLETED COURSEWORK TOWARDS IELTS -
ADELAIDE GENERAL
Skills
- Administration
- Problem solving/Resolution Skills Records and database
- Project Management
- Quality Assurance
- Problem-Solving Skills
- Internal Audits
- Communication Proficiency
- Quality System Implementation
- Collaboration Skills
- Persian
- English
- Operational Efficiency
- Project Planning
- Process Improvement
- Idea Development and Brainstorming
- Analytical Thinking
- Logistics Coordination
Timeline
Business Operations Specialist
Telstra
06.2023 - Current
QUALITY ASSURANCE SPECIALIST
Telstra
09.2022 - Current
SOCIAL MEDIA CONTENT CREATOR
Freedom For Iran Campaign
09.2022 - Current
CEO COMPLAINTS MANAGER
Telstra
05.2020 - 09.2022
MARKET RESEARCH INTERVIEWER
Action Market Research
04.2018 - 03.2019
SALES REPRESENTATIVE
Telstra
03.2018 - 05.2020
SALES AND MARKETING CONSULTANT
K&CO
03.2018 - 03.2019
MANAGER
Saffron Restaurant
11.2017 - 12.2019
SALES REPRESENTATIVE
Harris Scarfes
09.2017 - 09.2019
SALES CONSULTANT
Nike
11.2015 - 08.2016
ENGLISH TUTOR
Aryanpour Institute
11.2014 - 08.2016
BACHELOR OF SCIENCE IN MICROBIOLOGY -
IAUPS, TEHRAN
IELTS | TEACHING ENGLISH AS A SECOND LANGUAGE -
IAUPS, TEHRAN
ADVANCED DIPLOMA OF MARKETING AND COMMUNICATIONS IN MARKETING -
COMMUNICATIONS TAFE, SA
COMPLETED COURSEWORK TOWARDS IELTS -
ADELAIDE GENERAL
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