Summary
Overview
Work History
Skills
Websites
Personal Referees
Professional Referees
Key Areas Of Expertise
Hobbies and Interests
Training
Timeline
Generic
NOLA EDWARDS

NOLA EDWARDS

PINJARRA,WA

Summary

Innovative and results-driven management professional with over 30 years of experience in positions of increasing responsibilities and duties. Motivated and ambitious, with excellent interpersonal communications and presentation skills. A flair for identifying and implementing simple solutions to complex problems with a hands-on, lead-by example management style which fosters a culture of teamwork, shared mission and a dedication to excellence. Achieved significant results related to organisational growth and staff development securing necessary industry related designations and increasing overall organisational profitability.

Overview

21
21
years of professional experience

Work History

Community Branch Manager

AWA Alliance Bank
Mandurah, WA
11.2015 - Current
  • Drive community communication to motivate, inspire and engage with existing and potential external members
  • Development and implementation of innovative strategies to support growth
  • Philanthropic discussions with community service groups such as PEACH to assist with their financial needs and growth
  • Develop and execute marketing programs and general business solutions resulting in increased company exposure, customer traffic, and sales
  • A thorough understanding of internal and external legislative requirements with attention to client confidentiality and data protection
  • Ongoing monitoring and evaluation of key relationships with members and key internal and stakeholders
  • Exceptional planning and organisational skills with monitoring and reporting of outcomes to plan, results and activities
  • Setting personal benchmarks and continuous self-development to achieve and maintain a high performance culture
  • Promote and ensure staff provide a service delivery culture with internal and external members and stakeholders
  • Actively participate in the recommendation & development of policies and procedures to ensure ongoing compliance to Credit Governance
  • Working autonomously to motivate, coach and develop the needs of staff
  • Working in a competitive, mobile environment to meet the needs of the customers and business
  • Providing measurable solutions for customers that benefit their short- and long-term goals and objectives
  • Responsible for budget, workforce and effective relationships with customers and other stakeholders
  • Build and sustain effective internal relationships and communication across functional areas to enhance the service delivery
  • Effectively handle concerns or complaints to minimize disputes within operating guidelines
  • A sound understanding of financial statements of SME customers
  • A sound understanding of Consumer & Commercial Credit policies and procedures to present applications to Executive Management
  • Strong understanding of the Credit Risk process from application through to submission, approval and settlement
  • This process includes undertaking the interview of applicants, collection of relevant supporting documentation, risk assessment & decisioning
  • Providing all ancillary products with particular focus on Insurances (Home & Contents, Investment, Motor Vehicle, Caravan and Travel).
  • Identified opportunities for process improvement initiatives within the branch.
  • Created reports summarizing operational performance metrics for senior management review.

Area Manager, Sales & Service

P&N Bank
11.2011 - 11.2014
  • Develop and maintain core relationships with key stakeholders within the Police, Health, Education, Western Power, Government (local, state & federal), Aged Care & Prisons within Western Australia
  • Increase credibility and client awareness by developing technical/non-technical marketing collateral and presentations, public relations campaigns, articles and newsletters
  • Review reports & submissions prior to approval to ensure Policy adherence, cross sale opportunities have been identified and supporting documentation has been included
  • Understanding of change management strategies and build and support a culture which deals with ambiguityNegotiate and influence loan approval conditions for submissions outside normal Lending approval criteria with Credit Committee
  • Participate in the improvement of annual business plans for Sales & Service unit
  • Monitor results and report outcomes to Executive Management covering areas for improvements
  • Encourage and cultivate business development ideas and concepts from within the Sales & Service team
  • Promoting and supporting an environment that optimizes individual development
  • Review all requests for sponsorships and promotions
  • Developing agreements and monitoring return on investment
  • Evaluate ideas submissions and forward recommendations for development and actions
  • Conduct Performance Management consultations and develop mutually beneficial plans for improved results or behaviors
  • SEQUAL Director & Bank representative coaching specialist Lenders to provide Reverse Mortgage products
  • Assigned tasks to associates, staffed projects, tracked progress and updated managers, partners and clients as necessary
  • Planned and executed events and marketing programs, producing targeted number of qualified leads
  • Managed team of 12 direct reports responsible for on-going product optimization, account management and external stakeholder relations
  • Maintain a working environment that generates member satisfaction and loyalty through service excellence
  • Manager complaints and feedback from members relating to the teams services and ensure the timely resolution of both the complaint and cause
  • Applied financial strategies and budget monitoring in area of responsibility and manage resources to achieve maximum efficiency
  • Applying a rigorous approach to managing budgets and resources and monitoring performance
  • Present and promote the Banks Home Loans and supplementary products to influence prospective members and source new business
  • Lead and support the team of 6 Mobile Managers, 3 Business Development Consultants and 3 Relationship Managers to achieve sales targets
  • Conduct training & development for all Lenders within the business within all areas of Lending and ancillary products such as Insurance, Financial Planning & accounts
  • Development of appropriate Incentive schemes for all Lenders

Regional Manager

Australian Defence Credit Union
02.2009 - 10.2011
  • Nurture and promote relationships within Defence support bodies such as Defence Service Homes (DSH), Defence Community Organisation (DCO), Department Veteran Affairs (DVA) & Returned and Service League (RSL)
  • Establish and monitor work practices and relationships that promote a high level of co-operation within the Regional team
  • Actively promote the Defence Services Home Loan product & ancillary products to Defence personal
  • Negotiate with Commanders access to all military points of contact within the West Australian market
  • (HMAS Stirling, Irwin Barracks, RAAF Base Pearce Leeuwin Barracks and Campbell Barracks) Initiate appropriate training for staff while providing guidance and support in relation to policies and procedures
  • Manage the communication flow to keep staff fully informed of their responsibilities and accountabilities in implementing member relationship building activities
  • Build and maintain positive regional networks and business relationships
  • Monitor the compliance of all direct reports ensuring they comply with all legal and regulatory requirements including Code of Practice
  • Building relationships with staff and management to ensure organizational goals are met
  • Provide regional statistics, competitive feedback and Defence movement’s information for monthly Board meetings
  • Provide development activities for all staff and cross selling skills to enhance career prospects
  • Monitor and evaluate business reporting to enable analysis of services performance including loyalty, FTE and productivity
  • Ensure risks to health and safety are identified, assessed and controls implemented.

WA Development Manager/Branch Manager

Bendigo Bank
02.2003 - 12.2008
  • Assist Steering committees actively engage with their Community from initial contact through to opening the doors of their branch
  • Conduct community workshops explaining the legal framework, obligations as Individuals and the Board
  • Develop Business Planning sessions and assessment of Feasibility results
  • Provide guidance to committee members in the due diligence process
  • Complete financial modeling
  • Workshop Policies and Principles with the directors of the Company and assist with procedures for adoption
  • Appoint external partners to assist with the development of a Prospectus and subsequent execution of legal documents
  • Monitor capital raising to ensure timeframes are met
  • Discuss recruitment process, staffing compliments, secondment options and payroll services
  • Prepare for launch and handover to partnerships
  • Ongoing monitoring of business growth
  • Develop expansion strategies with established companies
  • Manage the relationship and ongoing director education with Regional Manager.

Skills

  • Business Development Expertise
  • Excels in Team Leadership
  • Work Prioritization
  • Sales Professional
  • Employee Development
  • Account Analysis Expertise
  • Expert in Risk Management
  • Relationship Building and Management
  • Sales Development
  • Branch Operations Management
  • Financial Oversight
  • Relationship Building
  • Operational Reports
  • Business Development
  • Project Management
  • Banking
  • Strong Interpersonal Skills
  • Strategic Planning
  • Regulatory Compliance
  • Financial Analysis and Planning
  • Excellent Communication Skills
  • Event Planning
  • Decision-Making
  • Public Speaking
  • Attention to Detail
  • Excellent Work Ethic
  • Operations Management
  • Verbal/Written Communication
  • Financial Analysis
  • Financial Services
  • Financial Administration
  • Client Relationship Management
  • Relationship Management
  • Deductive Reasoning Ability
  • Client Acquisition
  • Risk Analysis
  • Proficient in MS Office
  • Excellent Time Management Skills
  • Multi-Tasking Ability
  • Key Performance Indicators
  • People-Oriented
  • Training and Development
  • Customer Relationships

Personal Referees

  • Mrs. Lisa Dixon, Alcoa Refinery Pinjarra, Pinjarra, WA, 6208, 0404 555 008
  • Mr. Nicholas Bacon, Alcoa Refinery Pinjarra, Pinjarra, WA, 6208, 0404 800 531

Professional Referees

  • Mr. Gavin Heathcote, CEO AWA Alliance Bank, 49-51 Malop Street, Geelong, VIC, 3220, 0416 267 976
  • Ms. Lou Stepins, Loans Manager, 49-51 Malop Street, Geelong, VIC, 3220, 0438 504 490

Key Areas Of Expertise

  • Planning and Administration
  • Liaising with Internal and External Stakeholders
  • Performance and Productivity Improvement
  • Problem Identification and Resolution
  • Team Building and Leadership
  • Performance Management
  • Communication through presentations, Group Sessions and Wellness Days
  • Financial/ Budget/ P & L Control
  • Quality Assurance & Risk Management
  • Cost Reduction and Profit Growth
  • Develop Initiatives to Promote & Deliver Positive Outcomes

Hobbies and Interests

  • West Australian Golf League 2011 - 2015 (Secretary, Tournament Director & Treasurer)
  • Rockingham Golf Club 2009 – 2012 (Finance Director)

Training

  • AE439 – Integrating Mental Health (2022 – 23)
  • AML/CTF Awareness (2023)
  • Code of Banking Practice (2023)
  • Great Customer Conversations – Retail Awareness (2023)
  • NCCP – Account Servicing, Hardships, Loan Documentation, Sales Requirements (2023)
  • AML CTF Awareness (2022)
  • Basal 11 – Good Business Practice (2018-2019)
  • Business Continuity Management (2017 – 2021)
  • Financial Crimes Risk Awareness (2015 – 2021)
  • Consumer protection & Competition Laws (2015 – 2021)
  • Personal Advice RG146 Tier 2 (2015)
  • SBG Retail Lending & RIF – Business Requirements & Professional Standards (2015)
  • Self-Employed Level 1 DRA (2015)
  • FSRA Tier 2 Accreditation (2007 – 2022)
  • FSRA Tier 2 Accreditation 2011 (P&N Bank)
  • Essendon F/C Leadership for Managers (2007)
  • Directors Duties and Responsibilities (2005)
  • Introduction to Securities (2004)
  • Financial Analysis (2004)
  • Relationship Management (2003)
  • DFP 1 Limited Licence (2000)

Timeline

Community Branch Manager

AWA Alliance Bank
11.2015 - Current

Area Manager, Sales & Service

P&N Bank
11.2011 - 11.2014

Regional Manager

Australian Defence Credit Union
02.2009 - 10.2011

WA Development Manager/Branch Manager

Bendigo Bank
02.2003 - 12.2008

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NOLA EDWARDS