Noli Ndiweni
Summary
Goal-oriented manager with distinguished experience in the Community Services space and proven leadership abilities. Offering exceptional record of achievement over 5-10 years in the care industry. Applies analytical approach to solving problems, maintaining relationships with clients and assisting in accomplishing goals to improve quality of life. Encouraging and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
9
9
years of professional experience
Work History
Client Services Coordinator
Casa Services
07.2021 - Current
- Developed strong relationships with clients by providing exceptional customer support and maintaining open lines of communication.
- Provided timely updates on project status to clients, ensuring transparency throughout the entire process while building trust in our services.
- Managed a diverse portfolio of clients, ensuring timely completion of projects and high-quality service delivery.
- Handled escalated cases professionally while maintaining composure under pressure situations, demonstrating excellent problem-solving abilities under stressors common in the Client Services Coordinator role.
- Developed detailed plans based on broad guidance and direction.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Coordinated with internal departments to resolve any issues that impeded client success, facilitating smooth operations and increased satisfaction levels.
Team Leader
Casa Services
07.2019 - 07.2021
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Built strong relationships with customers through positive attitude and attentive response.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Collected, arranged, and input information into database system.
- Established clear communication channels that ensured the timely exchange of information between team members and stakeholders.
Disability Support Worker
Casa Services Limited
07.2019 - 07.2019
- Developed strong interpersonal relationships with clients, earning their trust and respect through consistent empathy and understanding.
- Supported clients in maintaining a clean living space by assisting with household tasks such as laundry, meal preparation, and general tidying.
- Enhanced quality of life for clients with physical and intellectual disabilities through compassionate care and assistance.
- Maintained safety with tidy, clean, and hazard-free home environments.
Aged Care Personal Care Assistant
ARRCS Old Timers Village
01.2015 - 05.2019
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Built strong relationships with clients to deliver emotional support and companionship.
- Contributed to a positive home atmosphere by engaging clients in conversation and recreational activities tailored to their interests.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
- Promoted independence with structured routines and clear communication to support clients in their daily lives.
Skills
- Customer Satisfaction
- Time Management
- Decision-Making
- Team Leadership
- Customer service focus
- Client Relationship Building
- Training and mentoring
Expertise
- Client Assessment and case management and coordination
- Client Advocacy
- Resource coordination
- Crisis intervention
- Documentation
- Communication
- Problem solving
- Cultural Competence
Additional Information
Current First Aid and CPR
Current National Police Check
NT and WA Working with Children Check
Current NDIS Workers Screening
Education
Frontier Institute of Technology, Frontier Institute of Technology - Diploma of Community Services
Crest NT - Diploma of Leadership and Management
References
Can be provided upon request.
Timeline
Client Services Coordinator
Casa Services
07.2021 - Current
Team Leader
Casa Services
07.2019 - 07.2021
Disability Support Worker
Casa Services Limited
07.2019 - 07.2019
Aged Care Personal Care Assistant
ARRCS Old Timers Village
01.2015 - 05.2019