Summary
Overview
Work History
Education
Skills
Relevant Experience
Volunteering
Referees
Timeline
Generic

Nomakhosi Khumalo

Marketing Student
Queanbeyan,New South Wales

Summary

A well-spoken and upbeat customer service professional with excellent problem-solving skills, accustomed to working in team-oriented and fast-paced environments. Who is confident that with the right guidance, training, and support from an employer or organization, can develop the necessary skillsets needed to join the workforce.

Overview

1
1
year of professional experience
6
6
years of post-secondary education

Work History

Customer Service Attendant & Cashier

Eastlake Football Club
Kingston, ACT
10.2022 - Current
  • Responded to customer requests for products, services, and company information.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Utilized customer service software to manage interactions and track customer satisfaction.

Food Runner

Wilma & The Pearl
Canberra, ACT
05.2022 - 09.2022
  • Maintained speed of service for food orders while minimizing errors and complaints.
  • Cultivated warm relationships with regular customers.
  • Organized and replenished supplies at food stations to optimize team performance.
  • Trained and mentored newly hired employees to explain process flow and safety procedures.

Education

Bachelor Of Business (Marketing) -

University of Canberra
Bruce, ACT
02.2022 - Current

Diploma Of Business -

University of Canberra College
Bruce, ACT
02.2021 - 12.2022

Higher School Certificate -

Sapphire Coast Anglican College
Bega, NSW
08.2017 - 12.2020

Skills

Written and Verbal Communication

Teamwork

Microsoft products (PowerPoint, Word, Excel)

Leadership

Social Media Management

Adobe Creative Cloud

Time management

Canva graphic design

Relevant Experience

Marketing team committee member,

University of Canberra STEM Ball - 2022

  • Assisted with marketing and promoting the STEM ball.
  • Applied my collaboration, leadership and time management skills
  • Suggested strategies to increase ticket sales.

Vice President of (Promotions),

Canberra Business Society - 2022

  • As team leader of the promotions team, I was responsible for working with 5 other executives to produce marketing content that featured our upcoming events and workshops.
  • I also engaged in email marketing informing our mailing list of 45 students about our networking opportunities and social events. As well as utilised a variety of social media platforms such as Facebook, Instagram and LinkedIn

Volunteering

UC Student Mentor Program - 2022

  • Provided guidance, assistance, and support to first year students as they transition to university life.
  • Lead campus tours to showcasing the different student support facilities
  • Took the initiative to schedule weekly sessions with my assigned mentees
  • Maintained confidentiality and followed through on my commitments to my mentees

Referees

Available upon request

Timeline

Customer Service Attendant & Cashier

Eastlake Football Club
10.2022 - Current

Food Runner

Wilma & The Pearl
05.2022 - 09.2022

Bachelor Of Business (Marketing) -

University of Canberra
02.2022 - Current

Diploma Of Business -

University of Canberra College
02.2021 - 12.2022

Higher School Certificate -

Sapphire Coast Anglican College
08.2017 - 12.2020
Nomakhosi KhumaloMarketing Student