Summary
Overview
Work History
Education
Skills
Relevant Experience
Volunteering
Referees
Timeline
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Nomakhosi Khumalo

Marketing Student
Queanbeyan,New South Wales

Summary


A well-spoken and upbeat customer service professional with excellent problem-solving skills, accustomed to working in team-oriented and fast-paced environments. Who is confident that with the right guidance, training, and support from an employer or organization, can develop the necessary skillsets needed to join the workforce.

Overview

1
1
year of professional experience
6
6
years of post-secondary education

Work History

Customer Service Attendant & Cashier

Eastlake Football Club
Kingston, ACT
10.2022 - Current
  • Responded to customer requests for products, services, and company information.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Utilized customer service software to manage interactions and track customer satisfaction.

Food Runner

Wilma & The Pearl
Canberra, ACT
05.2022 - 09.2022
  • Maintained speed of service for food orders while minimizing errors and complaints.
  • Cultivated warm relationships with regular customers.
  • Organized and replenished supplies at food stations to optimize team performance.
  • Trained and mentored newly hired employees to explain process flow and safety procedures.

Education

Bachelor Of Business (Marketing) -

University of Canberra
Bruce, ACT
02.2022 - Current

Diploma Of Business -

University of Canberra College
Bruce, ACT
02.2021 - 12.2022

Higher School Certificate -

Sapphire Coast Anglican College
Bega, NSW
08.2017 - 12.2020

Skills

Written and Verbal Communication

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Relevant Experience

Marketing team committee member,

University of Canberra STEM Ball - 2022

  • Assisted with marketing and promoting the STEM ball.
  • Applied my collaboration, leadership and time management skills
  • Suggested strategies to increase ticket sales.


Vice President of (Promotions),

Canberra Business Society - 2022


  • As team leader of the promotions team, I was responsible for working with 5 other executives to produce marketing content that featured our upcoming events and workshops.
  • I also engaged in email marketing informing our mailing list of 45 students about our networking opportunities and social events. As well as utilised a variety of social media platforms such as Facebook, Instagram and LinkedIn

Volunteering

UC Student Mentor Program - 2022

  • Provided guidance, assistance, and support to first year students as they transition to university life.
  • Lead campus tours to showcasing the different student support facilities
  • Took the initiative to schedule weekly sessions with my assigned mentees
  • Maintained confidentiality and followed through on my commitments to my mentees

Referees

Available upon request

Timeline

Customer Service Attendant & Cashier

Eastlake Football Club
10.2022 - Current

Food Runner

Wilma & The Pearl
05.2022 - 09.2022

Bachelor Of Business (Marketing) -

University of Canberra
02.2022 - Current

Diploma Of Business -

University of Canberra College
02.2021 - 12.2022

Higher School Certificate -

Sapphire Coast Anglican College
08.2017 - 12.2020
Nomakhosi KhumaloMarketing Student