Noman Karim

Dedicated IT professional with over 3 years of experience in end-user and remote support, ensuring seamless IT operations. Proven expertise in incident management, asset deployment, and customer service within Windows environments, Office 365, Active Directory, and various ticketing systems. Demonstrates strong communication and problem-solving skills, effectively collaborating within teams to deliver solutions. Aiming to leverage technical skills and proactive approach to contribute to dynamic IT teams.

• Proficient in communication: Skilled in conveying technical information clearly and effectively to diverse audiences.
• Customer-centric approach: Dedicated to delivering exceptional service and support to end-users, ensuring prompt resolution of their needs.
• Collaborative team player: Works effectively as part of a team to achieve shared objectives and goals.
• Adaptive and flexible: Easily adjusts to changing priorities and requirements in dynamic environments.
• Continuous learner: Actively pursues ongoing professional development and growth to stay updated with industry trends and advancements.

• IT roll-out project at SJOG : Ensuring seamless deployment of new hardware and software solutions across multiple sites.
• Asset Refresh at AGD : Upgrade of End of Life hardware and software assets to improve reliability and productivity, coordinating procurement processes.
• Windows Transformation at SA Health : Migration and upgrade of operating systems to enhance security, performance, and compatibility across the organization.