NOMIN TUGSBAYAR
Southbank,VIC
Summary
Responsible and motivated professional with engaging personality and flexible approach to providing exceptional customer experiences and ensuring customer satisfaction.
Overview
5
5
years of professional experience
Work History
Waitress
Time Out Fed Square
11.2023 - 01.2024
- Kept server areas clean and stocked to increase efficiency while working tables.
- Used cash registers and credit card machines to cash out customers.
- Greeted new customers, discussed specials, and took drink orders.
- Bussed and reset tables to keep dining room and work areas clean.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Rides Attendant
Luna Park Melbourne
08.2023 - 11.2023
- Monitored passengers and ride operations and enforced safety regulations.
- Followed safety procedures for operating and loading and unloading passengers from amusement park rides.
- Operated variety of amusement park rides and monitored passenger safety and comfort.
- Resolved guest issues by identifying source of complaint and formulating corrective action with supervisor.
- Cleaned rides and attractions to reduce spread of germs and bacteria.
Customer service agent/ Receptionist
Wall Street English
04.2022 - 04.2023
- Achieved 95% customer satisfaction score based on feedback forms
- Demonstrated professional etiquette and manners when interfacing with customers which resulted in 30% improved feedback of customers
- Answered incoming calls and responded to approximately 50 student inquiries daily
- Administered appointment scheduling, call management, and offered administrative support
- Received and assisted to over 100 people daily
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
Waitress/ Host
Rainforest Cafe
05.2019 - 05.2020
- Collaborated with various departments to ensure a smooth operation of guest services
- Served meals, cleared tables, monitored tables, and presented exceptional customer service to up to 30 customers
- Refined multitasking skills covering 4-6 tables at a time by seeking efficient ways of completing tasks
- Managed inquiries, complaints, and requests, resolving issues effectively
- Maintained cleanliness and food safety standards, ensuring a pleasant and safe dining experience
- Handled payments accurately and communicated with the kitchen staff to ensure smooth service
Education
Business Administration -
University of Finance and Economics
07.2021
Skills
- Problem-Solving Skills
- Critical Thinking
- Teamwork
- Communication
- Attention to detail
- Fast Learner
Languages
English
Timeline
Waitress
Time Out Fed Square
11.2023 - 01.2024
Rides Attendant
Luna Park Melbourne
08.2023 - 11.2023
Customer service agent/ Receptionist
Wall Street English
04.2022 - 04.2023
Waitress/ Host
Rainforest Cafe
05.2019 - 05.2020
Business Administration -
University of Finance and Economics
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