Summary
Overview
Work History
Education
Skills
Languages
Reference
Hobbies and Interests
Timeline
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Nomuunaa Ganzorig

Canberra,Australia

Summary

Dedicated Customer Service Representative committed to delivering exceptional care to ensure ultimate customer satisfaction. Demonstrated proficiency in cultivating and sustaining effective communication channels and rapport with clients. Skilled in employee relations, inventory management, and enhancing visual merchandising displays. Bilingual, diligent, and motivated to contribute to my next team's success.

Overview

9
9
years of professional experience

Work History

Store Manager

The Daily Edited
07.2019 - 06.2021
  • 4 years of monogramming experience, worked in department stores
  • Achieved high customer service and proven administration and customer service experience within a corporate environment
  • Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Increased employee retention, training staff in effective customer service techniques and product knowledge.
  • Improved store operations by establishing clear communication channels between team members and implementing efficient scheduling practices.
  • Built strong relationships with key suppliers, ensuring timely delivery of high-quality products at competitive prices.

Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.

Retail Sales Assistant

The Daily Edited
11.2017 - 06.2019
  • Increased sales by providing exceptional customer service and product knowledge.
  • Enhanced customer satisfaction by promptly addressing inquiries and handling returns professionally.
  • Assisted in inventory management, ensuring accurate stock levels for optimal sales performance.
  • Boosted add-on sales through suggestive selling techniques and product recommendations.
  • Contributed to a positive work atmosphere by consistently demonstrating a professional attitude towards colleagues and customers alike.
  • Listened to customer needs and desires to identify and recommend optimal products.

Waitress /Assistant Front Office Manager

Toyo Sushi Restaurant
01.2017 - 08.2017
  • Demonstrated excellent customer service skills to ensure all guests had an enjoyable dining experience
  • Prepared tables for guests prior to their arrival, including setting up table linens and silverware
  • Provided knowledgeable and courteous service, resulting in positive reviews from customers
  • Managed high volume of customers during peak hours, maintaining prompt and efficient service.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.

Waitress/Waitress /Front Desk Receptionist

Texas Roadhouse Restaurant
06.2014 - 10.2014
  • Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
  • Managed high volume of customers during peak hours, maintaining prompt and efficient service.
  • Collaborated with team members to ensure seamless guest experiences and resolve any issues promptly.
  • Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.

Assistant Photographer

Konica Minolta Studio
02.2012 - 05.2014
  • Enhanced photo quality by skillfully utilizing lighting equipment and techniques.
  • Assisted lead photographer in capturing high-quality images for various clients and events.
  • Collaborated with clients to understand their vision, resulting in successful photoshoots.
  • Organized photography equipment and maintained inventory for efficient workflow.
  • Managed scheduling and coordination of multiple photoshoots, maximizing productivity.
  • Streamlined digital file management processes by implementing an organized system for archiving images.


Education

Master of Business Informatics - Business Information Technology

University of Canberra
Canberra, ACT
12.2025

Bachelor of Arts - International Relations And Affairs

University of The Humanities
Ulaanbaatar, Mongolia
06.2015

Skills

  • Languages: Mongolian (mother tongue) , English (high proficiency), Russian (Intermediate), German (beginner)
  • Dedicated team player
  • Customer Service
  • Sales Analysis
  • Employee Training
  • Communication
  • Ability to Multitask

Languages

English
Mongolian
Russian

Reference

  • Andrew Christopher

     General Manager |  The Daily Edited

     andy.g.christopher@gmail.com


  • Ellie Gwon

     General Manager | Toyo Sushi Restaurant

     elliegwon513@gmail.com


  • Sarantuya Buya

     General Manager |  Konica Minolta Studio

     tuyamoonlight@gmail.com


  • Chad DeStadio

     General Manager |  Texas Roadhouse

     chatdestadio12@gmail.com

Hobbies and Interests

  • Cycling
  • Listening to music
  • Painting

Timeline

Store Manager

The Daily Edited
07.2019 - 06.2021

Retail Sales Assistant

The Daily Edited
11.2017 - 06.2019

Waitress /Assistant Front Office Manager

Toyo Sushi Restaurant
01.2017 - 08.2017

Waitress/Waitress /Front Desk Receptionist

Texas Roadhouse Restaurant
06.2014 - 10.2014

Assistant Photographer

Konica Minolta Studio
02.2012 - 05.2014

Master of Business Informatics - Business Information Technology

University of Canberra

Bachelor of Arts - International Relations And Affairs

University of The Humanities
Nomuunaa Ganzorig