Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nonchanok Suvannachot

Maddington,WA

Summary

Talented Team Leader experienced and dedicated to enhancing employee satisfaction and business success. Diplomatic and friendly with proven commitment to employee training. Hardworking team player bringing necessary experience and knowledge to tackle any operational demand.

Overview

6
6
years of professional experience

Work History

Local Lead

Chorus Australia
10.2022 - Current
  • Supervised team members to confirm compliance with set procedures and quality requirements.
  • Built strong relationships with customers through positive attitude and attentive response.
  • Managed conflict resolution among team members, fostering a positive and collaborative work environment.
  • Held weekly team meetings to inform team members on company news and updates.
  • Managed leave requests and absences and arranged covers to facilitate smooth flow of operations.
  • Evaluated staff performance and provided coaching to address inefficiencies.

Planner/ Scheduler

Chorus Australia
11.2021 - 10.2022
  • Maintained high levels of customer satisfaction through diligent scheduling coordination, ensuring all deliverables were met within agreed timeframes.
  • Facilitated smooth handovers between shifts by creating comprehensive documentation of completed tasks and pending items for follow-up action.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Increased customer service success rates by quickly resolving issues.

Support Worker Multi-skilled

Chorus Australia
02.2021 - 11.2021
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Helped clients manage and reach individual goals, supporting independent progression and social skills.
  • Enhanced the quality of care for clients by providing personalized support and assistance with daily living activities.
  • Transported clients to appointments, shopping venues and entertainment events according to determined schedule.
  • Developed strong rapport with clients by consistently demonstrating respect, understanding, and genuine concern for their wellbeing.
  • Documented client progress and activities in accordance with agency policies and procedures.

Waitress

Totally Thai Eating House
01.2018 - 05.2020
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Managed high volume of customers during peak hours, maintaining prompt and efficient service.
  • Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Used cash registers and credit card machines to cash out customers.
  • Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.

Education

Certificate III - Community Services

TAFE
Perth, WA

Bachelor of Arts - Business Communication

Thammasat University
Thailand
11.2016

Skills

  • Computer Skills
  • Attention to Detail
  • Customer Service
  • Teamwork and Collaboration
  • Effective Multitasking
  • Schedule Coordination
  • Problem-Solving
  • Telephone Etiquette
  • Team Supervision
  • Staff Training
  • Leading Team Meetings
  • Client Support

Timeline

Local Lead

Chorus Australia
10.2022 - Current

Planner/ Scheduler

Chorus Australia
11.2021 - 10.2022

Support Worker Multi-skilled

Chorus Australia
02.2021 - 11.2021

Waitress

Totally Thai Eating House
01.2018 - 05.2020

Certificate III - Community Services

TAFE

Bachelor of Arts - Business Communication

Thammasat University

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Nonchanok Suvannachot