Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Nongnut Nutkhamhaeng

Ivanhoe,VIC

Summary

Results-driven cafe owner with expertise in staff management, menu development, and operational efficiency. Proven track record in enhancing customer engagement and maintaining high food safety standards. Seasoned Cafe Owner possessing comprehensive experience in managing daily operations of a bustling cafe. Strong skills in strategic planning, customer service, and staff management with a keen focus on maximizing profitability while maintaining high-quality standards. Demonstrated success in improving customer satisfaction and driving business growth through effective marketing strategies as well as innovative menu development.

Overview

25
25
years of professional experience

Work History

Cafe Owner and Manager

Chapter Three Espresso and Bar
Canterbury, Victoria
08.2021 - Current
  • Managed daily operations of cafe and bar, ensuring smooth workflow.
  • Trained and supervised staff in customer service and beverage preparation.
  • Developed seasonal menu items to enhance customer experience and engagement.
  • Maintained high standards of cleanliness and safety in food preparation areas.
  • Coordinated events and promotions to attract new customers and retain regulars.
  • Annually review business performance metrics including sales, variable and fix costs, P&L statements in order to identify future business improvement initiatives

Part Owner and FOH Manager

Khao Thip Thai Restaurant
Doncaster East , Victoria
01.2014 - 12.2020
  • Managed daily restaurant operations and ensured compliance with health regulations.
  • Developed menu items based on customer preferences and seasonal ingredients.
  • Supervised staff training programs to enhance service and operational efficiency.

Customer Service Co-ordinator

Thai Airways
Bangkok, Thailand
01.2001 - 12.2003
  • Coordinated customer inquiries to ensure timely responses and issue resolution.
  • Managed scheduling and logistics for customer service team activities.
  • Organized team meetings to discuss strategies for improving customer satisfaction.
  • Interacted with customers to provide and process information in response to inquiries, concerns and requests about services and products.
  • Consulted with customers regarding needs and addressed concerns.

Education

Bachelor of Arts - Information And Communication Technology

Kasertsart University
Bangkok, Thailand
12-1999

Diploma of Travel And Tourism -

Torrens University
Queensland

Skills

  • Staff management and training
  • Beverage and Food Menu development
  • Food safety regulation and maintenance
  • Event coordination
  • Customer relationship management

Languages

Thai
Native/ Bilingual

Timeline

Cafe Owner and Manager

Chapter Three Espresso and Bar
08.2021 - Current

Part Owner and FOH Manager

Khao Thip Thai Restaurant
01.2014 - 12.2020

Customer Service Co-ordinator

Thai Airways
01.2001 - 12.2003

Bachelor of Arts - Information And Communication Technology

Kasertsart University

Diploma of Travel And Tourism -

Torrens University

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Nongnut Nutkhamhaeng