Nongnut Nutkhamhaeng
Ivanhoe,VIC
Summary
Results-driven cafe owner with expertise in staff management, menu development, and operational efficiency. Proven track record in enhancing customer engagement and maintaining high food safety standards. Seasoned Cafe Owner possessing comprehensive experience in managing daily operations of a bustling cafe. Strong skills in strategic planning, customer service, and staff management with a keen focus on maximizing profitability while maintaining high-quality standards. Demonstrated success in improving customer satisfaction and driving business growth through effective marketing strategies as well as innovative menu development.
Overview
25
25
years of professional experience
Work History
Cafe Owner and Manager
Chapter Three Espresso and Bar
Canterbury, Victoria
08.2021 - Current
- Managed daily operations of cafe and bar, ensuring smooth workflow.
- Trained and supervised staff in customer service and beverage preparation.
- Developed seasonal menu items to enhance customer experience and engagement.
- Maintained high standards of cleanliness and safety in food preparation areas.
- Coordinated events and promotions to attract new customers and retain regulars.
- Annually review business performance metrics including sales, variable and fix costs, P&L statements in order to identify future business improvement initiatives
Part Owner and FOH Manager
Khao Thip Thai Restaurant
Doncaster East , Victoria
01.2014 - 12.2020
- Managed daily restaurant operations and ensured compliance with health regulations.
- Developed menu items based on customer preferences and seasonal ingredients.
- Supervised staff training programs to enhance service and operational efficiency.
Customer Service Co-ordinator
Thai Airways
Bangkok, Thailand
01.2001 - 12.2003
- Coordinated customer inquiries to ensure timely responses and issue resolution.
- Managed scheduling and logistics for customer service team activities.
- Organized team meetings to discuss strategies for improving customer satisfaction.
- Interacted with customers to provide and process information in response to inquiries, concerns and requests about services and products.
- Consulted with customers regarding needs and addressed concerns.
Education
Bachelor of Arts - Information And Communication Technology
Kasertsart University
Bangkok, Thailand12-1999
Diploma of Travel And Tourism -
Torrens University
QueenslandSkills
- Staff management and training
- Beverage and Food Menu development
- Food safety regulation and maintenance
- Event coordination
- Customer relationship management
Languages
Thai
Native/ Bilingual
Timeline
Cafe Owner and Manager
Chapter Three Espresso and Bar
08.2021 - Current
Part Owner and FOH Manager
Khao Thip Thai Restaurant
01.2014 - 12.2020
Customer Service Co-ordinator
Thai Airways
01.2001 - 12.2003
Bachelor of Arts - Information And Communication Technology
Kasertsart University
Diploma of Travel And Tourism -
Torrens University
Similar Profiles
Mohan ThapaMohan Thapa
Chef De Partie at Chapter Three Espresso CafeChef De Partie at Chapter Three Espresso Cafe
Mayara S Sanchez LopezMayara S Sanchez Lopez
Cashier at Crema Gourmet Espresso BarCashier at Crema Gourmet Espresso Bar
Keith MyersKeith Myers
Service Manager at Press Club Grill/Espresso Bar (Martinique Hotel)Service Manager at Press Club Grill/Espresso Bar (Martinique Hotel)
Mariah PetsasMariah Petsas
Child Protection Practitioner at Department of Families Fairness and HousingChild Protection Practitioner at Department of Families Fairness and Housing
NEETHU JIMMYNEETHU JIMMY
COVID-19 Contact Tracer RN - Infection Control at Austin HealthCOVID-19 Contact Tracer RN - Infection Control at Austin Health