Natasha Cross
Carindale
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
23
23
years of professional experience
Work History
Revenue Manager
Brisbane Airport Corporation
Brisbane Airport QLD 4008
05.2015 - 09.2020
- Increased revenue by implementing effective pricing strategies and monitoring market trends.
- Optimized revenue streams through analysis of key performance indicators and demand patterns.
- Enhanced profitability by conducting regular competitor analysis and adjusting pricing accordingly.
- Collaborated with sales and marketing teams to develop targeted campaigns for revenue growth.
- Assisted with the implementation of new revenue systems.
Revenue Manager
Mantra Group
Surfers Paradise, QLD
06.2007 - 04.2015
- Weekly forecasting for multiple properties revenue.
- Flexing, auditing and monitoring properties rates.
- Reviewing weekly historical pick up reports and determining right rates for campaigns.
- Prepare and present analysis.
- Ensuring all reporting deadlines are met in a timely manner with a high level of accuracy.
- Updating Sihot BAR container rates/ building new containers.
- Updating our channel manager with current rates and availability.
- Compare competitor rates and availability.
- Load allotments.
- Updating and comparing event stats year on year.
- Updating properties letting pool keys in Sihot.
- Implementing stop sells and manage over booking profiles.
- Handling phone enquiries/ requests from team members at the properties.
Corporate Receptionist
Mantra Group
Surfers Paradise, QLD
03.2007 - 06.2007
- Enhanced company image by providing a welcoming and professional reception area for clients and visitors.
- Streamlined office operations by efficiently managing incoming calls, messages, and mail distribution.
- Supported executive staff by coordinating travel arrangements, booking conference rooms, and preparing meeting materials.
- Improved office efficiency by maintaining an organized database of contacts, files, and documents.
Reservations/ Wholesale Consultant
Mantra Group
Surfers Paradise, QLD
06.2006 - 03.2007
- Manage booking enquires, emails, faxes and ensure all are actioned and entered into the system.
- Answer phone calls regarding property issues and allotments.
- Collaborated with teams and deliver best results for company and customers.
- Identified areas of improvement for operations and implement solutions to increase productivity
- Build effective business relationship with the clients.
Manager
Big Chief Burgers
Burleigh Heads, QLD
06.2005 - 06.2006
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Streamlined store operations for increased efficiency, implementing new processes and procedures.
- Developed strong working relationships with staff, fostering a positive work environment.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Receptionist
Resort Corp
Bundall, QLD
06.2004 - 06.2005
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Increased customer retention rates through exceptional communication skills and problem-solving abilities.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
- Assisted in the planning of office events and meetings, ensuring smooth execution and positive outcomes.
Receptionsit
Trickett Gardens Apartments
Surfers Paradise, QLD
06.2000 - 06.2003
- Enhanced customer satisfaction by efficiently managing front desk tasks such as answering phone calls, scheduling appointments, and greeting guests.
- Streamlined office operations by organizing files, maintaining databases, and ordering supplies for the reception area.
- Facilitated smooth workflow by accurately handling data entry tasks and updating guest records in a timely manner.
- Handled sensitive information discreetly while performing administrative duties such as filing paperwork and processing payments.
- Maintained a clean and professional reception area by tidying up space regularly, ensuring an inviting atmosphere for clients and visitors alike.
- Managed multiple phone lines effectively while remaining composed under pressure during high call volume periods.
- Maintained strict confidentiality of sensitive information while processing documents and managing files, preserving the integrity of company data.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Resolved customer problems and complaints.
- Answered central telephone system and directed calls accordingly.
- Managed multiple tasks and met time-sensitive deadlines.
Crew Trainer
McDonald's Restaurant
Surfers Paradise, QLD
06.1997 - 06.2000
- Streamlined onboarding process for new employees, resulting in a more efficient integration into the team.
- Conducted hands-on demonstrations and practical exercises to reinforce learning concepts.
- Facilitated open communication between crew members, promoting teamwork and collaboration.
- Assisted in the development of standard operating procedures, ensuring consistency across all tasks performed by the crew.
- Trained other employees in customer service, food safety, and performance requirements.
- Set positive example for team members by providing high-quality, efficient service.
Education
High School Diploma -
St Hilda's
Gold Coast, QLD12.1998
Skills
- Yield Management
- Attention to detail
- Process Improvement
- Industry knowledge
- Data-driven decision-making
- Competitor analysis
- Microsoft Excel proficiency
- Time management
- Organizational skills
Timeline
Revenue Manager
Brisbane Airport Corporation
05.2015 - 09.2020
Revenue Manager
Mantra Group
06.2007 - 04.2015
Corporate Receptionist
Mantra Group
03.2007 - 06.2007
Reservations/ Wholesale Consultant
Mantra Group
06.2006 - 03.2007
Manager
Big Chief Burgers
06.2005 - 06.2006
Receptionist
Resort Corp
06.2004 - 06.2005
Receptionsit
Trickett Gardens Apartments
06.2000 - 06.2003
Crew Trainer
McDonald's Restaurant
06.1997 - 06.2000
High School Diploma -
St Hilda's