Peter Sankoh
Sydney
Summary
Customer Service Representative with proven success in delivering outstanding support in dynamic environments. Expertise in handling high volumes of inquiries and resolving complex issues to boost customer satisfaction and loyalty. Recognized for effective communication, empathy, and problem-solving skills, with a strong focus on professionalism and collaboration. Committed to exceeding performance targets while ensuring an exceptional customer experience.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Kia Australia
Macquarie Park, NSW
11.2024 - 05.2025
- Handled a high volume of inbound and outbound calls, assisting customers with vehicle inquiries, warranty information, service bookings, and general support.
- Provided timely resolutions to customer complaints, ensuring a positive brand experience, and maintaining customer satisfaction KPIs.
- Collaborated with dealerships and service centres across Australia to coordinate service appointments, part orders, and follow-ups.
- Entered and updated customer data accurately using internal CRM systems, maintaining compliance with company and privacy policies.
- Escalated technical or unresolved issues to the appropriate departments, while keeping customers informed throughout the process.
- Assisted with processing warranty claims, reimbursements, and service approvals in line with Kia Australia guidelines.
- Participated in ongoing training to stay up-to-date on Kia products, services, and company protocols.
CUSTOMER SERVICE REPRESENTATIVE
HAVIT
Matraville, NSW
03.2022 - 10.2024
- Delivered primary customer support to internal and external clients.
- Maintained customer satisfaction through proactive strategies addressing needs and concerns.
- Answered inbound calls, chats, and emails promptly to minimize wait times.
- Provided information on charge accounts and loyalty programs to enhance client experience.
- Assisted customers with product selection and handled ordering processes efficiently.
- Managed timely replacement of damaged or missing products to ensure service continuity.
- Utilized SAP software for accurate order calculations and inventory management.
- Exhibited professionalism and high energy in interactions with clients and staff.
CLAIMS CONSULTANT
Claims Central
Matraville, NSW
11.2021 - 03.2022
- Conducted comprehensive property investigations to classify damages for customer claims.
- Followed up with customers regarding unresolved issues, ensuring timely resolutions.
- Trained team members in exceptional customer service and effective diagnostic sales techniques.
- Matched purchase orders with invoices, recording essential information accurately.
- Generated invoices upon receipt of billing details and monitored collection progress.
CUSTOMER SERVICE/SALES REPRESENTATIVE
Laithwaites Wine People
Surry Hills, NSW
05.2019 - 11.2021
- Enhanced sales through product consultations and effective upselling techniques.
- Managed high volume of inbound calls, generating quotes and providing product information.
- Processed customer orders, quotes, and returns while promoting additional services.
- Created positive experiences by greeting customers warmly on phone interactions.
- Educated customers on product terminology, features, and benefits to boost satisfaction.
- Maintained organized and secure customer files for efficient follow-up support.
- Utilized cross-selling and promotional strategies to maximize revenue opportunities.
- Applied persuasive techniques to overcome objections during customer interactions.
TEAM LEADER
Woolworths Online
Mascot, NSW
03.2018 - 05.2019
- Streamlined client interactions through prompt responses and positive engagement.
- Coached team members on customer service techniques, fostering a sales-oriented environment.
- Managed daily board operations to increase revenue and optimize costs via P&L analysis.
- Coordinated weekly meetings for internal and external stakeholders to enhance collaboration.
- Mentored employees to improve task completion and operational efficiency.
- Trained team members to boost productivity and ensure high-quality service delivery.
- Conducted thorough investigations to assess damages for client claims based on documentation from police and healthcare providers.
- Followed up with customers on outstanding issues to ensure resolution.
SALES REPRESENTATIVE
Excels Sales
Surry Hills, NSW
03.2017 - 03.2018
- Pursued 100 contacts weekly, generating leads from diverse sources and maintaining high conversion rates.
- Evaluated buyer needs through in-person meetings and phone conversations.
- Implemented effective territory management plan to enhance customer retention and attract new business.
- Strengthened professional networks through strategic cold calls and engaging presentations.
- Fostered productive interactions to expand client network significantly.
- Cultivated relationships with new and existing clients to drive sales revenue growth.
- Developed key customer relationships, resulting in increased sales performance.
- Prepared and delivered impactful presentations on products and services.
Education
Bachelor of Arts - Sport Science And Fitness
University of Sydney
Sydney, NSW12.2015
Skills
- Customer relationship management systems
- Conflict resolution and complaint handling
- Phone and email communication
- Product knowledge retention
- Service booking and scheduling
- Multitasking in high-volume environments
- Active listening and empathy
- Data entry and record accuracy
- Team collaboration
- Problem solving under pressure
- Time management
Timeline
Customer Service Representative
Kia Australia
11.2024 - 05.2025
CUSTOMER SERVICE REPRESENTATIVE
HAVIT
03.2022 - 10.2024
CLAIMS CONSULTANT
Claims Central
11.2021 - 03.2022
CUSTOMER SERVICE/SALES REPRESENTATIVE
Laithwaites Wine People
05.2019 - 11.2021
TEAM LEADER
Woolworths Online
03.2018 - 05.2019
SALES REPRESENTATIVE
Excels Sales
03.2017 - 03.2018
Bachelor of Arts - Sport Science And Fitness
University of Sydney
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