TAYLAH MURPHY
Brown Hill
Summary
Dynamic and highly organised professional with strong expertise in operations, healthcare administration, and stakeholder coordination. Proven ability to quickly learn and support new digital platforms and streamline processes through technology. Experienced in liaising across departments, coordinating workforce logistics, and maintaining accurate records in compliance-driven environments. A natural communicator and independent worker who thrives on collaboration, problem-solving, and improving service delivery in health and human services settings.
Overview
11
11
years of professional experience
Work History
Operations & Human Resources Assistant
Titeline Drilling Group
Ballarat, Victoria
01.2023 - Current
- Supported workforce logistics, recruitment, and compliance initiatives for remote site teams.
- Worked independently to coordinate travel, system support, and onboarding while promoting streamlined operations across the business.
- Key Responsibilities:
- Coordinate travel and workforce logistics for over 100 remote staff
- Support pre-employment checks, onboarding, and HR compliance
- Provide remote support for internal software and systems and user troubleshooting
- Liaise across departments and external partners to ensure alignment
- Maintain records and contributed to improving documentation processes
- Achievements:
- Streamline booking and travel processes through digital tools
- Implement cost-saving initiatives and risk minimisation strategies
Practice Manager
Mr. Graeme Fowler Oral & Maxillofacial Surgeon (Retired)
Ballarat, Victoria
11.2020 - 12.2022
- Oversaw all aspects of medical practice management including appointment scheduling, records administration, staff coordination, and reporting.
- Ensured regulatory compliance and system efficiency through digital transition.
- Key Responsibilities:
- Managed all appointments, billing, and compliance procedures
- Liaised with hospitals and external service providers for patient care and surgeries
- Developed and implemented operational procedures and rosters
- Trained staff and improved onboarding and digital workflows
- Achievements:
- Introduced new billing policy for debt management and collection
- Digitised patient records, reducing manual errors and improving access
- Supervised team of 15 office personnel
Dental Assistant & Reception Coordinator
Oak Tree Dental
Ballarat, Victoria
01.2016 - 11.2020
- Supported daily clinic operations through chairside assistance, sterilisation protocols, and reception duties.
- Acted as key liaison between patients, clinical staff, and external providers, contributing to service quality.
- Key Responsibilities:
- Managed appointment scheduling and front-desk coordination for 10 practitioners
- Performed clinical assistance, radiographs, and blood draws
- Adhered to ADA sterilisation and safety standards
- Provided mentorship and training to new team members
- Achievements:
- Established policy changes that improved clinic rostering
- Enhanced service consistency through workflow improvements
Legal Secretary
BJT Legal
Ballarat, Victoria
01.2014 - 01.2015
- Assisted in drafting legal documents such as pleadings, motions, and briefs, contributing to successful case resolutions.
- Scheduled all appointments, appearances and briefings.
- Maintained strict confidentiality of sensitive information to protect client privacy and uphold professional ethics.
- Provided exceptional customer service when greeting clients and answering phone calls, fostering a welcoming environment.
- Organized and maintained an efficient electronic filing system for easy access to critical documents and data.
- Scheduled and made appointments for 3 lawyers
Skills
- Advanced Computer Proficiency
- Independent Work Ethic
- Strong Initiative
- Stakeholder Communication
- Records Management
- Staff Training
- Problem-Solving
Staff education and training
Interpersonal skills
Problem-solving aptitude
Time management
Interpersonal communication
Timeline
Operations & Human Resources Assistant
Titeline Drilling Group
01.2023 - Current
Practice Manager
Mr. Graeme Fowler Oral & Maxillofacial Surgeon (Retired)
11.2020 - 12.2022
Dental Assistant & Reception Coordinator
Oak Tree Dental
01.2016 - 11.2020
Legal Secretary
BJT Legal
01.2014 - 01.2015
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