Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Jade Matteo

Highland Park

Summary

Dynamic professional with a proven track record at Angelic Care, excelling in client support and relationship building. Leveraged strong communication and organizational skills to enhance service delivery. Demonstrated empathy and adaptability, achieving a very high client satisfaction rate. Adept at managing CRM systems, ensuring efficient operations and personalized approaches. Eager to embrace new challenges and drive positive outcomes.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Support Worker

Angelic Care
02.2024 - Current
  • Assisted clients with daily living needs to maintain health and self-esteem.
  • Helped clients manage and reach individual goals, supporting independent progression and social skills.
  • Enhanced the quality of care for clients by providing personalized support and assistance with daily living activities.
  • Transported clients to appointments, shopping centres and entertainment events according to determined schedule.
  • Co-ordinated with health care practitioners with regards to care plans while ensuring clients are advocated for.
  • Managed records using CRM systems, ensuring timely service delivery and efficient follow-up.
  • Assisted with inventory management, conducted regular stock takes and ensured supplies were tracked and replenished as needed.

Cafe Manager

The Humble Goat
08.2023 - 02.2024
  • Oversaw daily cafe operations to maintain smooth workflow in both front-of-house and back-of-house areas.
  • Delivered excellent customer service experiences by addressing concerns promptly and professionally.
  • Trained cafe employees to consistently exceed customers' expectations and provide superior service.
  • Established a welcoming atmosphere, maintaining high standards of cleanliness and presentation throughout the cafe.

Support Worker

Self Employed
05.2019 - 08.2023
  • Successfully managed end-to-end client services, including intake, care planning and scheduling.
  • Focused on delivering personalised support and maintaining high standards of service and professionalism.
  • Ensured all financial records were accurate which required a strong attention to detail and time management.
  • Prioritising client care and confidentiality throughout day to day processes.

Barista

Three Blue Ducks
08.2022 - 12.2022


  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Refined my barista skills, specialising in filter coffee alongside cold and hot brew coffee.

Customer Service Representative

SYKES
05.2021 - 08.2022
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Education

Certificate III - Individual Support & Disability

KSA Education
Surfers Paradise, QLD
12-2023

Undergraduate - Graphic Design

SAE
Byron Bay
03-2023

Year 12 Certificate of Education -

Cantebury Girls Secondary College
Camberwell, VIC
11-2015

Skills

  • Practical, common sense approach to difficult, time consuming tasks
  • Strong communication, organisational and relationship building abilities
  • High levels of empathy, compassion and patience - qualities that help me connect with people from all walks of life
  • Detail oriented and a highly adaptable, team oriented mindset
  • Eagerness to learn and openness to taking on new challenges

Certification

  • NDIS Screening
  • Blue and Yellow Card
  • Current Open C Class Drivers Licence
  • CPR and Advanced First Aid

Timeline

Support Worker

Angelic Care
02.2024 - Current

Cafe Manager

The Humble Goat
08.2023 - 02.2024

Barista

Three Blue Ducks
08.2022 - 12.2022

Customer Service Representative

SYKES
05.2021 - 08.2022

Support Worker

Self Employed
05.2019 - 08.2023

Certificate III - Individual Support & Disability

KSA Education

Undergraduate - Graphic Design

SAE

Year 12 Certificate of Education -

Cantebury Girls Secondary College

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Jade Matteo