Natalie Michael
Parramatta,NSW
Summary
Enthusiastic Gym Receptionist possessing outstanding time management, customer service and multitasking abilities. Punctual and reliable team player skillful in handling orders and supplies and resolving customer complaints and concerns. Proficient in POS systems & Clubware paired with in-depth knowledge of opening and closing processes and procedures.
Overview
2
2
years of professional experience
Work History
Gym Receptionist
Universal Fitness Group
01.2023 - Current
- Kept front desk and lobby clean, clutter-free and orderly to present attractive atmosphere.
- Monitored over 100 check-ins daily to identify delinquent accounts and collect payments.
- Directed guests and appointments frequently to fitness consultants to increase membership enrolments.
- Delivered gracious telephone service by answering 15+ calls per shift knowledgeably and providing accurate information.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Maintained close contact with customers to provide updates on issues or service requests.
- Drove revenue by communicating and demonstrating benefits of products and special promotions to customers.
- Confirmed appointments, communicated with clients, and updated client records.
Food Service Team Member
McDonald's
09.2021 - 05.2022
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods
Front of House Team Member
Flipp Burgers
05.2021 - 05.2022
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Contributed to team success by completing jobs quickly and accurately.
- Established welcoming atmosphere by greeting over 1 warmly.
- Maintained tidy and organized work area to preserve aesthetics and support cleanliness and quality standards.
Education
Bachelor of Computing Science - Artificial Intelligence, Computational Biology
University of Technology Sydney
Sydney, NSW12.2026
High School Diploma -
Parramatta High School
Sydney, NSW11.2022
Skills
- Greeting and Seating Clients
- File Management
- Security Monitoring
- Office Supplies and Inventory Stocktaking
- Client Satisfaction
- Facility Tours
- Accounting and Billing Software
- Customer Inquiries
- POS Transactions
Timeline
Gym Receptionist
Universal Fitness Group
01.2023 - Current
Food Service Team Member
McDonald's
09.2021 - 05.2022
Front of House Team Member
Flipp Burgers
05.2021 - 05.2022
Bachelor of Computing Science - Artificial Intelligence, Computational Biology
University of Technology Sydney
High School Diploma -
Parramatta High School
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